Is RDI a good company to work for?

RDI has an overall rating of 4.0 out of 5, based on over 916 reviews left anonymously by employees. This rating has decreased by 5% over the last 12 months. 78% of employees would recommend working at RDI to a friend and 70% have a positive outlook for the business. The best reviews about RDI have been left by employees working as Supervisor , Customer Service Agent and Program Manager .

Does RDI pay their employees well?

According to anonymously submitted Glassdoor reviews, RDI employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at RDI. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at RDI?

78% of RDI employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RDI 3.9 out of 5 for work life balance, 4.1 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at RDI?

Customer Service Representative (126) , Agent (54) , Customer Service Agent (51) , Supervisor (39) , Call Center Agent (31) , Customer Service Representative (CSR) (30) , Program Manager (23) , TSR (17) , Team Lead (16) , Call Center Representative (14) , Manager (11) , Management (10) , Sales Associate (10) , Sales Representative (10) , Sales Agent (8)

What are the pros of working at RDI according to real employee reviews?

"The people you work with are great and friendly" ((in 60 reviews)); "Work from home is available" ((in 40 reviews)); "Great coworkers and people to work with" ((in 21 reviews)); "working with others are a great opportunity to to make new friends and hang out." ((in 18 reviews)); "Great work environment and Ell Well program." ((in 17 reviews))

What are the cons of working at RDI according to real employee reviews?

"Low pay and they put you on a lot of programs in a short amount of time" ((in 51 reviews)); "Management is young and in a clique" ((in 27 reviews)); "Benefits are good, but could be a little more affordable." ((in 25 reviews)); "Also, FAVORITISM is a huge thing." ((in 17 reviews)); "When I first started it was a pretty good job pay wasn’t that good but my supervisor was amazing." ((in 16 reviews))

What are employees saying about RDI layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about RDI layoffs and their outlook for job security at RDI in 2026.

What are the top reviewed RDI locations?

Blue Ash , Henderson , Milford , Oxford , Cincinnati , Latonia , Waco , Las Vegas , Connersville , Newport , Covington , Columbus , Milford Center , Latonia Lakes , Omaha , Austin , Seaman , Hamilton , Orlando , Addieville , Virginia Beach , Cincinnatus , New York , Rochester , Oxford , Connerville , Burlington , Little Rock , Indianapolis , Batavia

RDI reviews

4.0

78% would recommend to a friend

(884 total reviews)

Bronson Trebbi

78% approve of CEO

70% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Culture & values

3.9

Work/Life balance

3.9

Career opportunities

3.8

Senior management

3.6

Compensation and benefits

RDI has an employee rating of 4.0 out of 5 stars, based on 884 company reviews on Glassdoor which indicates that most employees have a good working experience there. The RDI employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

884 reviews

3.0

Apr 2, 2024

run

Bilingual customer service representative

Recommend

CEO approval

Business Outlook

Pros

remote opportunities low volume calls

Cons

pay is bad and no one know what they doing half the time

5.0

Jan 3, 2024

Why YOU should work atRDI

Quality assurance analyst

Recommend

CEO approval

Business Outlook

Pros

Want a great atmosphere? They have it. Want to work with friendly and accepting people? They're there. Want to work from home? ARdi has teams the do that. Want a culture that will help you with your work life balance? The ELL Well program is for you. Are you just starting out in your career? Or starting over? RDI will help you. I have been in the workforce for 50 years and RDI is by far the best place I have worked.

Cons

None that are very important.

RDI Response

2y

We are so happy that you felt our EllWell culture while you were with us! Thanks for taking the time to leave this review.

4.0

Jul 3, 2023

Pleasure working here!

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

RDI does strive to make you feel like it is a family unit . They have almost always attempted to accommodate to my schedule needs but also depended on company needs and hours of operation. Always have events that include family or work place & make it feel like you are included. Attire, is casual but on occasions we are required to be business casual. Tattoo friendly & hair color friendly ! transport assistance through RTC Rides.

Cons

Training in a new campaign can be overwhelming at times, but depending on the campaign and client requirements some training I felt were a good time frame and somewhat organized . other trainings you get information jammed down and is completely disorganized. Also wish we can do more Mock Calls practice before hitting the floor or phones with real customers . We don’t get enough of that in my opinion .

RDI Response

2y

Thank you so much for taking the time to write this review! We are so glad to hear you are happy being a part of the RDI family. We will take your training suggestions to our Learning and Development team.

Viewing 37 - 39 of 884 Reviews

Jobs at RDI

Spanish Bilingual Dispatcher/Customer Service

Call Center Customer Service Representative

Principal CRA - Monitoring Standards & Training

RDI

RDI reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

run

Why YOU should work atRDI

Pleasure working here!

Jobs at RDI

RDI reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Jobs at RDI

RDI reviews FAQs