Is RDI a good company to work for?

RDI has an overall rating of 4.0 out of 5, based on over 916 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 78% of employees would recommend working at RDI to a friend and 70% have a positive outlook for the business. The best reviews about RDI have been left by employees working as Supervisor , Customer Service Agent and Program Manager .

Does RDI pay their employees well?

According to anonymously submitted Glassdoor reviews, RDI employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at RDI. This rating has been stable over the past 12 months.

How satisfied are employees working at RDI?

78% of RDI employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RDI 3.9 out of 5 for work life balance, 4.1 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at RDI?

Customer Service Representative (126) , Agent (54) , Customer Service Agent (51) , Supervisor (39) , Call Center Agent (31) , Customer Service Representative (CSR) (30) , Program Manager (23) , TSR (17) , Team Lead (16) , Call Center Representative (14) , Manager (11) , Management (10) , Sales Associate (10) , Sales Representative (10) , Sales Agent (8)

What are the pros of working at RDI according to real employee reviews?

"The people you work with are great and friendly" ((in 60 reviews)); "Flexible options to work from home." ((in 41 reviews)); "Great coworkers and people to work with" ((in 20 reviews)); "working with others are a great opportunity to to make new friends and hang out." ((in 19 reviews)); "Great work environment and Ell Well program." ((in 18 reviews))

What are the cons of working at RDI according to real employee reviews?

"Low pay and they put you on a lot of programs in a short amount of time" ((in 50 reviews)); "low pay bad management" ((in 29 reviews)); "Benefits are good, but could be a little more affordable." ((in 26 reviews)); "Can't believe anything they say and too much favoritism." ((in 16 reviews)); "When I first started it was a pretty good job pay wasn’t that good but my supervisor was amazing." ((in 15 reviews))

What are employees saying about RDI layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about RDI layoffs and their outlook for job security at RDI in 2026.

What are the top reviewed RDI locations?

Blue Ash , Henderson , Milford , Oxford , Cincinnati , Latonia , Waco , Las Vegas , Connersville , Newport , Covington , Columbus , Milford Center , Latonia Lakes , Omaha , Austin , Seaman , Hamilton , Orlando , Addieville , Virginia Beach , Cincinnatus , New York , Rochester , Oxford , Connerville , Burlington , Little Rock , Indianapolis , Batavia

RDI reviews

4.0

78% would recommend to a friend

(884 total reviews)

Bronson Trebbi

78% approve of CEO

70% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (884 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

RDI has an employee rating of 4.0 out of 5 stars, based on 884 company reviews on Glassdoor which indicates that most employees have a good working experience there. The RDI employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

884 reviews

1.0

Jun 29, 2022

Worst company ever

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

They try hard to distract you from the fact that they don’t treat employees well. Insurance benefits

Cons

Sexual harassment by management Stealing of bonuses by management Deducting bathroom breaks Sneaky HR people Shady business

2.0

Jun 29, 2022

Poor priorities

Field support specialist

Recommend

CEO approval

Business Outlook

Pros

Knowledgeable staff, great individuals and products.

Cons

Lack of management, poor resources, focused on profit over satisfying the customers. Definitely understaffed. Lack of team functionality.

RDI Response

3y

Thank you for your feedback! RDI does our best to provide an inclusive environment where every individual is recognized, appreciated, and has a sense of belonging in our teams. While more significant economic factors may be affecting slight changes in turnover, we always strive to hire top talent and retain them with our wide selection of employee benefits and our ELL Well culture. Thank you for the time you worked with us, and we wish you all the best in your future endeavors!

5.0

Jun 28, 2022

A great place to learn new skills

Team lead

Recommend

CEO approval

Business Outlook

Pros

Career path, fun atmosphere even at home, lots of opportunities to move up

Cons

Pay could be better to start

RDI Response

4y

Thank you for taking the time to leave this review! We do our best to start wages off at a competitive level, but advise that you share your feedback with your Program Manager to help us retain top talent like yourself. We are so glad that you’ve committed to RDI for 1 year already, and we hope to have you for many more!

Viewing 403 - 405 of 884 Reviews

Jobs at RDI

Call Center Customer Service Representative

Clinical Monitoring Standards Lead

Clinical Data Manager - Data Integrity & Investigation

Clinical Operations Lead

RDI

RDI reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Worst company ever

Poor priorities

A great place to learn new skills

Jobs at RDI

RDI reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Company ratings over time

RDI reviews FAQs

Jobs at RDI