Is RDI a good company to work for?

RDI has an overall rating of 4.0 out of 5, based on over 916 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 78% of employees would recommend working at RDI to a friend and 70% have a positive outlook for the business. The best reviews about RDI have been left by employees working as Supervisor , Customer Service Agent and Program Manager .

Does RDI pay their employees well?

According to anonymously submitted Glassdoor reviews, RDI employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at RDI. This rating has been stable over the past 12 months.

How satisfied are employees working at RDI?

78% of RDI employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RDI 3.9 out of 5 for work life balance, 4.1 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at RDI?

Customer Service Representative (126) , Agent (54) , Customer Service Agent (51) , Supervisor (39) , Call Center Agent (31) , Customer Service Representative (CSR) (30) , Program Manager (23) , TSR (17) , Team Lead (16) , Call Center Representative (14) , Manager (11) , Management (10) , Sales Associate (10) , Sales Representative (10) , Sales Agent (8)

What are the pros of working at RDI according to real employee reviews?

"The people you work with are great and friendly" ((in 60 reviews)); "Flexible options to work from home." ((in 41 reviews)); "Great coworkers and people to work with" ((in 20 reviews)); "working with others are a great opportunity to to make new friends and hang out." ((in 19 reviews)); "Great work environment and Ell Well program." ((in 18 reviews))

What are the cons of working at RDI according to real employee reviews?

"Low pay and they put you on a lot of programs in a short amount of time" ((in 50 reviews)); "low pay bad management" ((in 29 reviews)); "Benefits are good, but could be a little more affordable." ((in 26 reviews)); "Can't believe anything they say and too much favoritism." ((in 16 reviews)); "When I first started it was a pretty good job pay wasn’t that good but my supervisor was amazing." ((in 15 reviews))

What are employees saying about RDI layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about RDI layoffs and their outlook for job security at RDI in 2026.

What are the top reviewed RDI locations?

Blue Ash , Henderson , Milford , Oxford , Cincinnati , Latonia , Waco , Las Vegas , Connersville , Newport , Covington , Columbus , Milford Center , Latonia Lakes , Omaha , Austin , Seaman , Hamilton , Orlando , Addieville , Virginia Beach , Cincinnatus , New York , Rochester , Oxford , Connerville , Burlington , Little Rock , Indianapolis , Batavia

RDI reviews

4.0

78% would recommend to a friend

(884 total reviews)

Bronson Trebbi

78% approve of CEO

70% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Culture & values

3.9

Work/Life balance

3.9

Career opportunities

3.8

Senior management

3.6

Compensation and benefits

RDI has an employee rating of 4.0 out of 5 stars, based on 884 company reviews on Glassdoor which indicates that most employees have a good working experience there. The RDI employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

884 reviews

5.0

Jul 26, 2021

Top Place to work in Cincinnati!

Director of culture

Recommend

CEO approval

Business Outlook

Pros

Come join the RDI family. Supported by ELLWell. Don't know what ELLWell means then maybe you should come to RDI to better yourself both personally and professionally. RDI has a position for you!

Cons

Lot's of people need help so it's customer service with some sales. Dealing with upset customers and their issues. It's our job to resolve them in one interaction. And why we live the #leaveitbetter lifestyle.

RDI Response

4y

Thank you for your comment! We are excited to be recognized as one of the Top Work Places in 2021 and it wouldn't have been possible without our amazing employees! At RDI we offer competitive wages, training classes for every campaign, excellent free course content for continued professional growth, and a strong work/life balance- this is what it means to be part of our ELLWELL culture. Speaking with customers on the phone is part of the job and we train on how to provide the best customer experience possible. The reason we have such good rapport with our clients is because of the awesome customer service our employees provide on a daily basis. We look forward to your continued success at RDI!

5.0

Jul 15, 2021

Employee

Insurance verifier

Recommend

CEO approval

Business Outlook

Pros

Love working at RDI its more then just a workplace its like having another family. You get paid time off, health benefits and staff is always finding a way to make the workplace exciting

Cons

Not enough over time thats it

RDI Response

4y

Thank you for your comment! We love that you have been with RDI for over 3 years now and love seeing your continued success with the company! Like you mentioned we do offer Health, Dental, Vision and Paid Time Off to those who qualify. Our awesome employee's and ELLWELL culture do a great job of making it a fun, educational and exciting atmosphere to be a part of! We look forward to your continued success with RDI!

5.0

Jul 13, 2021

RDI

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

The flexible of this place is amazing & I appreciate everything they have done for me

Cons

Distant but its worth it!

Viewing 478 - 480 of 884 Reviews

Jobs at RDI

Call Center Customer Service Representative

Clinical Monitoring Standards Lead

Clinical Data Manager - Data Integrity & Investigation

Clinical Operations Lead

RDI

RDI reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Top Place to work in Cincinnati!

Employee

RDI

Jobs at RDI

RDI reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

RDI reviews FAQs

Jobs at RDI