Is RDI a good company to work for?

RDI has an overall rating of 4.0 out of 5, based on over 916 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 78% of employees would recommend working at RDI to a friend and 70% have a positive outlook for the business. The best reviews about RDI have been left by employees working as Supervisor , Customer Service Agent and Program Manager .

Does RDI pay their employees well?

According to anonymously submitted Glassdoor reviews, RDI employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at RDI. This rating has been stable over the past 12 months.

How satisfied are employees working at RDI?

78% of RDI employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RDI 3.9 out of 5 for work life balance, 4.1 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at RDI?

Customer Service Representative (126) , Agent (54) , Customer Service Agent (51) , Supervisor (39) , Call Center Agent (31) , Customer Service Representative (CSR) (30) , Program Manager (23) , TSR (17) , Team Lead (16) , Call Center Representative (14) , Manager (11) , Management (10) , Sales Associate (10) , Sales Representative (10) , Sales Agent (8)

What are the pros of working at RDI according to real employee reviews?

"The people you work with are great and friendly" ((in 63 reviews)); "You can work from home and they've been extremely flexible with me regarding hours" ((in 43 reviews)); "Great coworkers and people to work with" ((in 21 reviews)); "working with others are a great opportunity to to make new friends and hang out." ((in 19 reviews)); "Your not just a face or a number your a person..It’s an Awesome place to work!!" ((in 18 reviews))

What are the cons of working at RDI according to real employee reviews?

"Low pay and they put you on a lot of programs in a short amount of time" ((in 52 reviews)); "Benefits are good, but could be a little more affordable." ((in 26 reviews)); "Management is young and in a clique" ((in 26 reviews)); "Also, FAVORITISM is a huge thing." ((in 16 reviews)); "When I first started it was a pretty good job pay wasn’t that good but my supervisor was amazing." ((in 15 reviews))

What are employees saying about RDI layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about RDI layoffs and their outlook for job security at RDI in 2026.

What are the top reviewed RDI locations?

Blue Ash , Henderson , Milford , Oxford , Cincinnati , Latonia , Waco , Las Vegas , Connersville , Newport , Covington , Columbus , Milford Center , Latonia Lakes , Omaha , Austin , Seaman , Hamilton , Orlando , Addieville , Virginia Beach , Cincinnatus , New York , Rochester , Oxford , Connerville , Burlington , Little Rock , Indianapolis , Batavia

RDI reviews

4.0

78% would recommend to a friend

(884 total reviews)

Bronson Trebbi

78% approve of CEO

70% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (884 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

RDI has an employee rating of 4.0 out of 5 stars, based on 884 company reviews on Glassdoor which indicates that most employees have a good working experience there. The RDI employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

884 reviews

5.0

Oct 8, 2019

Best Work Family Ever!

Tsr

Recommend

CEO approval

Business Outlook

Pros

RDI is different from other companies in all the right ways They care about their production but also about their employees, so they make sure they exhaust every coaching and teaching opportunity to help us succeed. They have daily incentives and monthly outings for the whole building. They definitely try their hardest to implement fun into the workplace and they succeed.

Cons

Communication lacks between management members at times. Parking can be a hassle, needing to park sometimes all the way in Krogers.

RDI Response

6y

Thank you so much for taking the time to share your thoughts. Feedback (and listening to feedback) from our employees is a key piece to the overall success of RDI. We do have a suggestion box on our internal website for anyone to share their thoughts and ideas. This ties into our culture of Employee Engagement. ELLWell (Earn, Learn, Live Well) is here to make sure that we are listening and making changes to continuously make RDI a better place to work. We hope you connect with your Culture Director on any additional feedback you may have!

3.0

Sep 27, 2019

This is a good place to get your career going.

Team supervisor

Recommend

CEO approval

Business Outlook

Pros

You have the opportunity to grow.

Cons

The Programs have too much power and can cause instability.

RDI Response

6y

Thanks for your response and your tenure here at RDI! We pride ourselves in providing our employees with growth opportunities and internal promotions. Our industry is base don client needs and sometimes these change. We do our best to ebb and flow with these fluctuations and communicate with our teams accordingly. We hope you enjoyed your overall experience here at RDI and wish you the best of luck in your new endeavor!

5.0

Sep 18, 2019

True Blue Rocks

Operations manager

Recommend

CEO approval

Business Outlook

Pros

Love the team that I'm with and appreciate their willingness to jump in and get it done!

Cons

Entitlement is an issue and we're overcoming it.

RDI Response

6y

Thanks so much for your feedback! We're happy to see you've been with the company for 8+ years and feel as though the team is supportive! All organizations will have their own opportunities for improvement, but the real question is 'are we working to overcome it?', and the answer here is 'absolutely'. We care about you, about our teams, and look forward to your continued support for another 8+ years!

Viewing 574 - 576 of 884 Reviews

RDI

RDI reviews

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Best Work Family Ever!

This is a good place to get your career going.

True Blue Rocks

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