Is RDI a good company to work for?

RDI has an overall rating of 4.0 out of 5, based on over 916 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 78% of employees would recommend working at RDI to a friend and 70% have a positive outlook for the business. The best reviews about RDI have been left by employees working as Supervisor , Customer Service Agent and Program Manager .

Does RDI pay their employees well?

According to anonymously submitted Glassdoor reviews, RDI employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at RDI. This rating has been stable over the past 12 months.

How satisfied are employees working at RDI?

78% of RDI employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RDI 3.9 out of 5 for work life balance, 4.1 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at RDI?

Customer Service Representative (126) , Agent (54) , Customer Service Agent (51) , Supervisor (39) , Call Center Agent (31) , Customer Service Representative (CSR) (30) , Program Manager (23) , TSR (17) , Team Lead (16) , Call Center Representative (14) , Manager (11) , Management (10) , Sales Associate (10) , Sales Representative (10) , Sales Agent (8)

What are the pros of working at RDI according to real employee reviews?

"The people you work with are great and friendly" ((in 62 reviews)); "Work from home is available" ((in 40 reviews)); "working with others are a great opportunity to to make new friends and hang out." ((in 20 reviews)); "Great coworkers and people to work with" ((in 19 reviews)); "Very happy with my job and very flexible hours as well." ((in 18 reviews))

What are the cons of working at RDI according to real employee reviews?

"Low pay and they put you on a lot of programs in a short amount of time" ((in 53 reviews)); "Management is young and in a clique" ((in 26 reviews)); "Benefits are good, but could be a little more affordable." ((in 24 reviews)); "Also, FAVORITISM is a huge thing." ((in 16 reviews)); "When I first started it was a pretty good job pay wasn’t that good but my supervisor was amazing." ((in 16 reviews))

What are employees saying about RDI layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about RDI layoffs and their outlook for job security at RDI in 2026.

What are the top reviewed RDI locations?

Blue Ash , Henderson , Milford , Oxford , Cincinnati , Latonia , Waco , Las Vegas , Connersville , Newport , Covington , Columbus , Milford Center , Latonia Lakes , Omaha , Austin , Seaman , Hamilton , Orlando , Addieville , Virginia Beach , Cincinnatus , New York , Rochester , Oxford , Connerville , Burlington , Little Rock , Indianapolis , Batavia

RDI reviews

4.0

78% would recommend to a friend

(884 total reviews)

Bronson Trebbi

78% approve of CEO

70% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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RDI has an employee rating of 4.0 out of 5 stars, based on 884 company reviews on Glassdoor which indicates that most employees have a good working experience there. The RDI employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

884 reviews

5.0

Sep 18, 2019

True Blue Rocks

Operations manager

Recommend

CEO approval

Business Outlook

Pros

Love the team that I'm with and appreciate their willingness to jump in and get it done!

Cons

Entitlement is an issue and we're overcoming it.

RDI Response

6y

Thanks so much for your feedback! We're happy to see you've been with the company for 8+ years and feel as though the team is supportive! All organizations will have their own opportunities for improvement, but the real question is 'are we working to overcome it?', and the answer here is 'absolutely'. We care about you, about our teams, and look forward to your continued support for another 8+ years!

5.0

Sep 11, 2019

Great Place to Work

Sale representative

Recommend

CEO approval

Business Outlook

Pros

Family-friendly atmosphere Upbeat Flexible Development Advancement Great Culture

Cons

Pay rate is minimum wage and the eval process takes a while, so you will not increase your income too quickly.

RDI Response

6y

Thanks for your positive feedback and advice. We are working hard to ensure competitive pay (Earn Well) and benefits, in addition to our 'Learn Well and Live Well' culture. As we continue to grow and implement policies and procedures across the board, we anticipate that consistency and communication to increase tremendously. Thanks for your time here at RDI and hope you are doing well!

1.0

Aug 26, 2019

Scam Artists

Sales associate

Recommend

CEO approval

Business Outlook

Pros

Reasonable pay for a no experience needed job.

Cons

Though they say that they want their sales associates to be honest and have integrity in their sales, they clearly word sales scripts in deceptive ways and teach you how to deceive customers into purchasing things. Management rewards sales persons who trick customers into agreeing to purchase products unknowingly, while chastising employees who try to sell honestly.

RDI Response

6y

While we appreciate all feedback, we are disappointed to hear that this was your takeaway from employment with RDI. All of our Sales Associates are trained on best practices to help with individual success. When someone is beginning at RDI, we will sometimes offer a scripts and other tools to help with communication and selling points. RDI is a company that thrives on honesty and integrity. Each and every sale that we make is audited by our Quality Department to ensure we are not being deceitful to the customers we are speaking to. Any employee that feels like their integrity is being sacrificed would be encouraged to bring this up with a member of management. Our culture is based on our employees feeling positive about our work and making it as fulfilling as can be.

Viewing 589 - 591 of 884 Reviews

Jobs at RDI

Clinical Monitoring Standards Lead

Clinical Operations Lead

RDI

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