Is RDI a good company to work for?

RDI has an overall rating of 4.0 out of 5, based on over 916 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 78% of employees would recommend working at RDI to a friend and 70% have a positive outlook for the business. The best reviews about RDI have been left by employees working as Supervisor , Customer Service Agent and Program Manager .

Does RDI pay their employees well?

According to anonymously submitted Glassdoor reviews, RDI employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at RDI. This rating has been stable over the past 12 months.

How satisfied are employees working at RDI?

78% of RDI employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RDI 3.9 out of 5 for work life balance, 4.1 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at RDI?

Customer Service Representative (126) , Agent (54) , Customer Service Agent (51) , Supervisor (39) , Call Center Agent (31) , Customer Service Representative (CSR) (30) , Program Manager (23) , TSR (17) , Team Lead (16) , Call Center Representative (14) , Manager (11) , Management (10) , Sales Associate (10) , Sales Representative (10) , Sales Agent (8)

What are the pros of working at RDI according to real employee reviews?

"The people you work with are great and friendly" ((in 60 reviews)); "Feels like family, support, encouragement, work from home" ((in 42 reviews)); "Great coworkers and people to work with" ((in 20 reviews)); "working with others are a great opportunity to to make new friends and hang out." ((in 19 reviews)); "Great work environment and Ell Well program." ((in 18 reviews))

What are the cons of working at RDI according to real employee reviews?

"Low pay and they put you on a lot of programs in a short amount of time" ((in 52 reviews)); "Management is young and in a clique" ((in 27 reviews)); "Benefits are good, but could be a little more affordable." ((in 26 reviews)); "Also, FAVORITISM is a huge thing." ((in 16 reviews)); "salaries are low" ((in 12 reviews))

What are employees saying about RDI layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about RDI layoffs and their outlook for job security at RDI in 2026.

What are the top reviewed RDI locations?

Blue Ash , Henderson , Milford , Oxford , Cincinnati , Latonia , Waco , Las Vegas , Connersville , Newport , Covington , Columbus , Milford Center , Latonia Lakes , Omaha , Austin , Seaman , Hamilton , Orlando , Addieville , Virginia Beach , Cincinnatus , New York , Rochester , Oxford , Connerville , Burlington , Little Rock , Indianapolis , Batavia

RDI reviews

4.0

78% would recommend to a friend

(884 total reviews)

Bronson Trebbi

78% approve of CEO

70% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

Veteran status

RDI has an employee rating of 4.0 out of 5 stars, based on 884 company reviews on Glassdoor which indicates that most employees have a good working experience there. The RDI employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

884 reviews

1.0

Dec 23, 2017

Highschool nightmare

Supervisor

Recommend

CEO approval

Business Outlook

Pros

Easy work Competitive pay Flexible hours Sit down work Smoking is permitted Lockers provided Many different skills you can learn

Cons

Favoritism from the top to bottom They don't care about anything unless it affects them Always forcing responsibility on others due to pure laziness Family oriented unless you or you kids get sick Highschool mentality

4.0

Dec 18, 2017

Working for RDI

Rdi employee

Recommend

CEO approval

Business Outlook

Pros

This company is one of the most interesting places I have worked for (and currently work for!). The culture here is different from other call centers. So many people are willing to help you develop and grow into something better. The culture uses ELLWell to truly change how the job is. The job is changed from being something mundane and simple, to an environment that will encourage you to challenge and push yourself. There are so many people that are willing to help develop you into someone better. RDI only wants to help you become the best, so long as you are willing to put forth the effort.

Cons

Sometimes you can tell that management is over stressed and over worked. A lot of the same people that look to help you are the ones that end up working more hours, and getting more stressed.

3.0

Dec 12, 2017

information technology

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Upper management CEO VP of IT cool they were always responsive and willing to listen to any concerns.

Cons

Local upper management chooses to release valuable employees that are honest and not willing to compromise ethics.

Viewing 679 - 681 of 884 Reviews

Jobs at RDI

Call Center Technical Support Representative- 2nd Shift-Remote

Customer Service Call Center Agent

Clinical Monitoring Standards Lead

Network Operations Center Engineer

RDI

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Highschool nightmare

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