Is RDI a good company to work for?

RDI has an overall rating of 4.0 out of 5, based on over 916 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 78% of employees would recommend working at RDI to a friend and 70% have a positive outlook for the business. The best reviews about RDI have been left by employees working as Supervisor , Customer Service Agent and Program Manager .

Does RDI pay their employees well?

According to anonymously submitted Glassdoor reviews, RDI employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at RDI. This rating has been stable over the past 12 months.

How satisfied are employees working at RDI?

78% of RDI employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RDI 3.9 out of 5 for work life balance, 4.1 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at RDI?

Customer Service Representative (126) , Agent (54) , Customer Service Agent (51) , Supervisor (39) , Call Center Agent (31) , Customer Service Representative (CSR) (30) , Program Manager (23) , TSR (17) , Team Lead (16) , Call Center Representative (14) , Manager (11) , Management (10) , Sales Associate (10) , Sales Representative (10) , Sales Agent (8)

What are the pros of working at RDI according to real employee reviews?

"The people you work with are great and friendly" ((in 60 reviews)); "Feels like family, support, encouragement, work from home" ((in 42 reviews)); "Great coworkers and people to work with" ((in 20 reviews)); "working with others are a great opportunity to to make new friends and hang out." ((in 19 reviews)); "Great work environment and Ell Well program." ((in 18 reviews))

What are the cons of working at RDI according to real employee reviews?

"Low pay and they put you on a lot of programs in a short amount of time" ((in 52 reviews)); "Management is young and in a clique" ((in 27 reviews)); "Benefits are good, but could be a little more affordable." ((in 26 reviews)); "Also, FAVORITISM is a huge thing." ((in 16 reviews)); "salaries are low" ((in 12 reviews))

What are employees saying about RDI layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about RDI layoffs and their outlook for job security at RDI in 2026.

What are the top reviewed RDI locations?

Blue Ash , Henderson , Milford , Oxford , Cincinnati , Latonia , Waco , Las Vegas , Connersville , Newport , Covington , Columbus , Milford Center , Latonia Lakes , Omaha , Austin , Seaman , Hamilton , Orlando , Addieville , Virginia Beach , Cincinnatus , New York , Rochester , Oxford , Connerville , Burlington , Little Rock , Indianapolis , Batavia

RDI reviews

4.0

78% would recommend to a friend

(884 total reviews)

Bronson Trebbi

78% approve of CEO

70% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (884 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

RDI has an employee rating of 4.0 out of 5 stars, based on 884 company reviews on Glassdoor which indicates that most employees have a good working experience there. The RDI employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

884 reviews

5.0

Apr 6, 2016

Great place to work!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Flexible schedule, great managers that put their employee's needs first! Diversity in the work environment. Fair opportunity to grow with promotion. Great co workers!

Cons

High turn around with employees! Limited resources. Loud work environment. Not enough of couching. Rapid changes with product with little or no training.

4.0

Apr 5, 2016

Great people!

Tsr

Recommend

CEO approval

Business Outlook

Pros

I have worked at RDI for over a year now, and have found excellent support from both coworkers and management. I have also been taught valuable skills that would be useful in many different career opportunities. If you put forth effort, come up with solutions to make your own job and your team's job easier, it is appreciated and acknowledged. Also, it seems to be a progressive, forward thinking company, with young people taking the reigns who are focused on creating a driven, yet pleasant atmosphere.

Cons

Call center struggles, sometimes shaky hours, a lot of high school aged employees.

5.0

Apr 5, 2016

Great Opportunities!!!

Supervisor

Recommend

CEO approval

Business Outlook

Pros

The environment is great. The main reason I stay is because of the people I work with. We are a huge family. The opportunities we have to advance are real and the pay is amazing!

Cons

The only Con is not being able to get through to some of the agents that feel they don't need help. It is hard to help some one that doesn't believe they need it or want it to improve themselves. I am one who wants to help as many agents as possible to improve their performance and do the best they can on a daily.

Viewing 715 - 717 of 884 Reviews

Jobs at RDI

Clinical Monitoring Standards Lead

Clinical Operations Lead

Clinical Data Manager - Data Integrity & Investigation

RDI

RDI reviews

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Great place to work!

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