Is RDI a good company to work for?

RDI has an overall rating of 4.0 out of 5, based on over 916 reviews left anonymously by employees. This rating has decreased by 4% over the last 12 months. 78% of employees would recommend working at RDI to a friend and 70% have a positive outlook for the business. The best reviews about RDI have been left by employees working as Supervisor , Customer Service Agent and Program Manager .

Does RDI pay their employees well?

According to anonymously submitted Glassdoor reviews, RDI employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at RDI. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at RDI?

78% of RDI employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RDI 3.9 out of 5 for work life balance, 4.1 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at RDI?

Customer Service Representative (126) , Agent (54) , Customer Service Agent (51) , Supervisor (39) , Call Center Agent (31) , Customer Service Representative (CSR) (30) , Program Manager (23) , TSR (17) , Team Lead (16) , Call Center Representative (14) , Manager (11) , Management (10) , Sales Associate (10) , Sales Representative (10) , Sales Agent (8)

What are the pros of working at RDI according to real employee reviews?

"The people you work with are great and friendly" ((in 60 reviews)); "Feels like family, support, encouragement, work from home" ((in 42 reviews)); "Great coworkers and people to work with" ((in 20 reviews)); "working with others are a great opportunity to to make new friends and hang out." ((in 19 reviews)); "Great work environment and Ell Well program." ((in 18 reviews))

What are the cons of working at RDI according to real employee reviews?

"Low pay and they put you on a lot of programs in a short amount of time" ((in 52 reviews)); "Management is young and in a clique" ((in 27 reviews)); "Benefits are good, but could be a little more affordable." ((in 26 reviews)); "Also, FAVORITISM is a huge thing." ((in 16 reviews)); "salaries are low" ((in 12 reviews))

What are employees saying about RDI layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about RDI layoffs and their outlook for job security at RDI in 2026.

What are the top reviewed RDI locations?

Blue Ash , Henderson , Milford , Oxford , Cincinnati , Latonia , Waco , Las Vegas , Connersville , Newport , Covington , Columbus , Milford Center , Latonia Lakes , Omaha , Austin , Seaman , Hamilton , Orlando , Addieville , Virginia Beach , Cincinnatus , New York , Rochester , Oxford , Connerville , Burlington , Little Rock , Indianapolis , Batavia

RDI reviews

4.0

78% would recommend to a friend

(884 total reviews)

Bronson Trebbi

78% approve of CEO

70% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (884 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

RDI has an employee rating of 4.0 out of 5 stars, based on 884 company reviews on Glassdoor which indicates that most employees have a good working experience there. The RDI employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

884 reviews

5.0

Feb 12, 2016

Awesome company to work for!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Fun, friendly atmosphere. Love the people I work with. Love my campaign. Anytime there is a concern, it is answered and/or fixed in a timely manner. Many incentives offered and they are very good at building up people instead of tearing them down.

Cons

Temperature control in the building is a problem at times, especially the lunch room and restrooms. Headsets get taken or moved from station to station a lot, so there is always a search for a working headset.

4.0

Feb 12, 2016

RDI Review

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I have been with RDI for almost three years. I really like the environment/atmosphere that the site gives you. They appreciate their employees and we also get to attend awesome company events! Like Reds games, hockey games, basketball games, company picnics, etc. It's just an awesome company. They make you feel appreciated and needed, I would recommend this jobs to others.

Cons

Management needs to have a little better communication at times. Specifically when agents ask them questions and they get a different answer from everyone! Other then that, it's a really solid place to work for!

4.0

Feb 12, 2016

General

Team leader

Recommend

CEO approval

Business Outlook

Pros

The development of personal communication skills as well as the understanding of effective communication. Building relationships is key to our happiness and RDI surrounds you with opportunities to build those relationships and expand them abroad. Developing technological skills is inevitable at RDI so if your trying to work in that field, it is a great start for you. Even those pursuing leadership roles elsewhere can learn many things at RDI aside from communication, new styles of leadership, effective tracking, designating roles, and setting the tone, just to name some.

Cons

Campaigns do come and go but thats business, and business is business. You need to be able to adapt quickly and effectively.

Viewing 727 - 729 of 884 Reviews

Jobs at RDI

Clinical Monitoring Standards Lead

Clinical Operations Lead

Clinical Data Manager - Data Integrity & Investigation

RDI

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