Anything and everything you could imagine. Pay is a joke here. You start off with a pay rate that matches up with the job function and stress that would be appropriate 10 years ago. Agents are overloaded shortly afterwards. They are given the responsibility of taking calls for up to 20 or more companies without a raise. Raises supposedly come at your year mark. This will not happen. Management is too bogged down with their own "responsibilities and tasks" to bother even coaching agents, let alone give them yearly reviews. Supervisors will scream over top of you while you are on phone calls with customers telling you to get off your calls and move on to the next one. They will place calls on hold at their desk to avoid their clients seeing that we are "abandoning calls" so it will look like the customer hung up on hold. Clients are blatantly lied to when showed the call center. Senior management is unreceptive and unresponsive to change and improvement. They do not want to help better you, just strike fear until you are forced to either leave, get fired, or just...hopefully on a wing and a prayer...be a better agent. You will be written up for looking at supervisors the wrong way. Supervisors that have a sense of entitlement because they are all related somehow or close family friends with upper management. If you do advance, you will be given a fake title with no raise until they "see that what you're doing is useful"...... Their workforce management is run by one person with massive piles of other responsibilities. Your paychecks will be shorted because timecards are edited very carefully and spitefully by untrained and vindictive supervisors. The supervisors sleep with agents, agents date supervisors. Agents are not given background checks nor drug tests. Agents are often foul, loud, lazy, and even cruel to customers. If the supervisors LIKE the agent, nothing is done about it. If you are a good agent, you are seen as a threat. Supervisors will judge you and go after you until you quit or are fired. Benefits will cost you your paycheck. There are no values here. They are losing clients left and right. Favoritism and nepotism have no shame at RDI Marketing Services...save yourself an aneurism. Do not work here.
