Is RDI a good company to work for?

RDI has an overall rating of 4.0 out of 5, based on over 916 reviews left anonymously by employees. This rating has decreased by 5% over the last 12 months. 78% of employees would recommend working at RDI to a friend and 70% have a positive outlook for the business. The best reviews about RDI have been left by employees working as Supervisor , Customer Service Agent and Program Manager .

Does RDI pay their employees well?

According to anonymously submitted Glassdoor reviews, RDI employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at RDI. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at RDI?

78% of RDI employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated RDI 3.9 out of 5 for work life balance, 4.1 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at RDI?

Customer Service Representative (126) , Agent (54) , Customer Service Agent (51) , Supervisor (39) , Call Center Agent (31) , Customer Service Representative (CSR) (30) , Program Manager (23) , TSR (17) , Team Lead (16) , Call Center Representative (14) , Manager (11) , Management (10) , Sales Associate (10) , Sales Representative (10) , Sales Agent (8)

What are the pros of working at RDI according to real employee reviews?

"The people you work with are great and friendly" ((in 60 reviews)); "You can work from home it is the best job opportunity recommend 100%." ((in 43 reviews)); "working with others are a great opportunity to to make new friends and hang out." ((in 21 reviews)); "Great coworkers and people to work with" ((in 19 reviews)); "Great work environment and Ell Well program." ((in 18 reviews))

What are the cons of working at RDI according to real employee reviews?

"Low pay and they put you on a lot of programs in a short amount of time" ((in 55 reviews)); "Benefits are good, but could be a little more affordable." ((in 29 reviews)); "Management is young and in a clique" ((in 28 reviews)); "Micro managing, no opportunity for advancement on certain programs, favoritism is big there so it’s best to know someone or else you will not be promoted." ((in 17 reviews)); "When I first started it was a pretty good job pay wasn’t that good but my supervisor was amazing." ((in 16 reviews))

What are employees saying about RDI layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about RDI layoffs and their outlook for job security at RDI in 2026.

What are the top reviewed RDI locations?

Blue Ash , Henderson , Milford , Oxford , Cincinnati , Latonia , Waco , Las Vegas , Connersville , Newport , Covington , Columbus , Milford Center , Latonia Lakes , Omaha , Austin , Seaman , Hamilton , Orlando , Addieville , Virginia Beach , Cincinnatus , New York , Rochester , Oxford , Connerville , Burlington , Little Rock , Indianapolis , Batavia

RDI reviews

4.0

78% would recommend to a friend

(884 total reviews)

Bronson Trebbi

78% approve of CEO

70% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (884 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

RDI has an employee rating of 4.0 out of 5 stars, based on 884 company reviews on Glassdoor which indicates that most employees have a good working experience there. The RDI employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

884 reviews

4.0

Feb 12, 2016

A Good Place to Learn

Supervisor

Recommend

CEO approval

Business Outlook

Pros

RDI is a great company to develop general business experience. They stick to their focus on developing professionals. There are great opportunities for advancement, as most high level positions are promoted from within. RDI has grown a great deal over the last few years, allowing employees to work with great clients. RDI goes out of their way to provide outings and in work activities to keep employees engaged.

Cons

RDI is a constantly changing landscape. If there is a change of responsibilities, schedule, or the program someone is working on, someone might not know until the day of the change. This information is generally gained through other employees rather than officially through the company. The lack of clarification can make it difficult for someone to adjust their personal time around what is needed from them.

2.0

Jan 24, 2015

Getting fair salary is like pulling teeth

Management

Recommend

CEO approval

Business Outlook

Pros

Laid back environment, freedom and flexibility, great coworkers.

Cons

Upper management including CEO is a total joke. Don't expect to be paid even as much as industry standard for your position, let alone any more. This company will use and abuse you and make excuses as to why you can't have a raise when your yearly evaluation comes around...if you even get your evaluation at all. The CEO needs to use his brain instead of something else to make decisions. Best way to get a job that actually pays well here? Meet the CEO in a bar and be his drinking buddy, extra props if you're a woman that he finds attractive. Everyone else is stuck in a hamster wheel trying to make ends meet.

2.0

Jul 13, 2014

It could be worse...but not much.

B2b acq

Recommend

CEO approval

Business Outlook

Pros

The Co workers are the most enjoyable aspect. Working for the GE Division gives you the sense of being a part of something larger. Structured, scheduled hours are a plus.

Cons

Pay is an absolute joke. Time tracking system is constantly WRONG, and you aren't paid your hours. Regardless as to job titles, the B2B center is a call center atmosphere and treated as such, with nothing to do with sales. Team leads are promoted far to quickly, though they may have seniority, are clearly power hungry at that point, and have no clear knowledge on how business works. Being hired for B2B Sales means to SELL...not to be narrow and closed minded about how only "your" process works.

Viewing 88 - 90 of 884 Reviews

Jobs at RDI

Call Center Agent- WFH after 60 days

Customer Service Call Center Agent

Call Center Customer Service Representative

Clinical Monitoring Standards Lead

RDI

RDI reviews

Company ratings over time

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Reviews by job title

A Good Place to Learn

Getting fair salary is like pulling teeth

It could be worse...but not much.

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