REI reviews

3.6

63% would recommend to a friend

(4,371 total reviews)
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Mary Beth Laughton

38% approve of CEO

34% positive business outlook

REI has an employee rating of 3.6 out of 5 stars, based on 4,371 company reviews on Glassdoor which indicates that most employees have a good working experience there. The REI employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

4K reviews
2.0
Dec 28, 2014
Recommend
CEO approval
Business Outlook

Pros

Great benefits for employees: Healthcare, 401(k)/Profit Sharing, Gear Discounts and In-Store Discounts, very active culture.

Cons

Lack of top-talent. Slow career growth. Political environment. Lower compensation than comparable companies.

1.0
Dec 27, 2014
Recommend
CEO approval
Business Outlook

Pros

Fun people to work with, interesting stories from customers wishing you were going on their trips

Cons

pay rate low not enough to live, no steady management, exploitation, No flexibility for students so you better find someone who could cover your shift or your terminated they don't want to train people in needed areas such as banking.. well guess what I was terminated and passed my college courses.

2.0
Dec 26, 2014
Recommend
CEO approval
Business Outlook

Pros

Most of your coworkers will appreciate and respect the outdoors and believe in the company mission. You will get great discounts and plenty of product knowledge so you'll always have the newest and best gear. Management is good about honoring time off requests so you can get out there and enjoy the lifestyle you are "selling." The work environment is casual. Coworkers will genuinely work together to provide good customer service making customers happy. It's rewarding to help people get outside.

Cons

Most employees are part-time (10-15 hours per week) which is great if you aren't actually trying to pay any bills. Very few people work anything close to full-time. It's basically a dead-end job. Management positions are supposedly awesome, but the reality of working your way up the ladder is slim to none. Management positions get eliminated, and the people in management positions never leave. Turnover is high among sales specialists. Well, it is retail after all, but there is a lot of frustration at the bottom. Everyone is trying hard to impress the managers because they all want to be a candidate for a management position themselves whenever one becomes a available. At my store, there was a lot of two-faced back stabbing going on. It was kind of like high school all over again but with less acne and at least you could hide in the sleeping bags for a while. Selling memberships seems to be the only metric for measuring success, and trying to sell them is painful to say the least. Most customers already have a membership. The people who don't, generally don't want one. I could up sell anything, but memberships weren't good for me. If you do want to work your way up, be sure to perfect your membership sales pitch and get ready for irritated shoppers... especially when you are the third or fourth sales specialist to say the "M" word. Good luck.

Viewing 3868 - 3870 of 4,371 Reviews

Glassdoor has 4,510 REI reviews submitted anonymously by REI employees. Read employee reviews and ratings on Glassdoor to decide if REI is right for you.