REI reviews

3.6

63% would recommend to a friend

(4,371 total reviews)
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Mary Beth Laughton

38% approve of CEO

34% positive business outlook

REI has an employee rating of 3.6 out of 5 stars, based on 4,371 company reviews on Glassdoor which indicates that most employees have a good working experience there. The REI employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

4K reviews
3.0
Dec 3, 2014
Recommend
CEO approval
Business Outlook

Pros

Co-workers are awesome. Except for managers not giving feedback and their firing policy, it it s great place.

Cons

Management has some issues. I was fired due to "issues" they had with me. I had been told by both of my managers that I was doing great/excellent, so I thought I was fine. They admitted that the managers had spoken and had written comments 3 times, though they didn't tell me. They also wanted me to come in on Black-Friday to work at 7am and probably fire me then. I knew another employee who was "fired" at her 3 month review, though she had never had negative feedback beforehand. Luckily (for her, a great person), the management messed up with that because the one who fired her left and the other manager was on sabbatical, so they just forgot about her and she kept her job. I heard from many employees that many managers didn't know what they were doing. A real bummer.

3.0
Dec 1, 2014
Recommend
CEO approval
Business Outlook

Pros

REI does a great job recruiting employees who share company values, which creates a strong sense of community where most really care about doing a good job. It is a fun workplace where many employees form tight friendships, making it a hard place to leave. The coop model is a real plus because leaders can make decisions with the long-term health of the company in mind. Most benefits programs are strong.

Cons

At times it can take forever to get a change off the ground, even if many people believe it needs to happen. The company lacks the appropriate level of planning and project management functions, which means large projects can experience many stops and starts and often not cross the finish line. Too many individual heroics are required to get things done. With many recent leadership changes at the top, too many lower level leaders are scrambling to please those above at the expense of thinking for themselves, which is increasing the political environment and having a negative impact on employees reporting to them. You will encounter fabulous leaders in some areas and mediocre ones in others, and there is not a strong enough focus on training and evaluating leaders to ensure consistency.

2.0
Nov 27, 2014
Recommend
CEO approval
Business Outlook

Pros

First, let me say I've worked for REI twice; once back in 2011, now in 2014. The first time I worked for REI it was everything I'd heard it was. The managers were exceptional, the staff were all very cool and outgoing, and there was a sense that the place we were working at was something special. It seemed like the company truly cared for it's workers. That is about the only positive thing I have to say about this company.

Cons

Now in 2014, this company has changed so much for the worse it isn't even funny. Fair treatment from the bosses? Ha, not even likely. Blatant favoritism runs rampant at this company, at least at the retail level. If you aren't an absolute suck-up, you will NOT get hours like the employees who do. Watch as your schedule gets adjusted before your very eyes to ensure you are kept under the 20-hour-per-week minimum to qualify for benefits. Watch as REI brags about their wonderful gear and clothing discounts but don't count on ever being able to afford anything this store sells as your paycheck won't ever cover it. There are no opportunities to advance in this company, unless you want to be a retail manager (and when a spot opens in retail management, count on having to compete against several HUNDRED other applicants). I really hate to sound so down on REI but they really are going down the drain. The corporate mentality is rampant here, the only emphasis is on selling memberships, the pay is terrible, the hours are terrible, the opportunity for advancement is non-existent, and the company will constantly rub in your face how profitable they are while finding reasons for not scheduling you the hours you requested.

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