REI reviews

3.6

63% would recommend to a friend

(4,368 total reviews)
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Mary Beth Laughton

35% approve of CEO

34% positive business outlook

REI has an employee rating of 3.6 out of 5 stars, based on 4,368 company reviews on Glassdoor which indicates that most employees have a good working experience there. The REI employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

4K reviews
4.0
Feb 25, 2014
Recommend
CEO approval
Business Outlook

Pros

Great opportunity to work for a mission driven retailer. New leadership and strategy will set us up for success in the years to come. Change can be hard but exciting.

Cons

Lots to do but we need to take a holistic view and focus on the game changers. We are industry leaders but sometimes have been slow to move on some things. Glad we are moving forward.

2.0
Feb 23, 2014
Recommend
CEO approval
Business Outlook

Pros

Great coworkers, good discount, flexible scheduling

Cons

Management out of touch with both customers and employees, Store level management has little to no business sense, large amounts of wasted payroll on projects with little or no impact to the customer. Favoritism is an epidemic.

2.0
Feb 23, 2014

The Best Part-Time Retail Job You Will Ever Have

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Your coworkers are (for the most part) interesting, intelligent, amazing people. Flexible hours, which is awesome if you are a student, have another job, or can afford to take long periods of time off without pay. Benefits are great, if you work more than 22 hours per week on average. Prodeals are fantastic --- just make sure you have a second job so you can afford them. At least you're surrounded by amazing gear all day long.

Cons

I regret ever getting involved with REI as a full-time gig. The pay is terrible. If this is your sole source of income, you will have a hard time affording prodeals, food, and rent. You will never have weekends off -- or even two days off in a row -- unless you request them weeks in advance. If you do make those requests, be prepared to have your weekly hours cut. You will also frequently be scheduled 6-9 days in a row, always over a weekend so you never work more than 38 hours in any given pay period. Hours are never consistent and management is constantly under pressure to cut payroll, so be prepared to feel understaffed on the floor. Corporate cannot seem to figure out what direction the company should be moving in. Policies are consistently nebulous, unexplained, or outright ignored. New software seems to be developed by people who have never actually worked in a retail location, and on top of that, the company has been incredibly slow at embracing technology. Advancement within the company involves a process that is almost never discussed and never fully explained. When questioned, management staff will give you a print out, claim it is "a very personal and self-reflective process" and never discuss it with you again. Moving up generally involves having to relocate as new stores open. Management seems like a pretty sweet deal: you set up a few displays and hang out in the back office talking with your fellow managers and occasionally answer pages and write the schedule. All that being said, if you are looking for a part-time gig and aren't relying on the income, it'd definitely be a fun part-time job.

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Glassdoor has 4,507 REI reviews submitted anonymously by REI employees. Read employee reviews and ratings on Glassdoor to decide if REI is right for you.