Indecision and unwillingness to change will doom REI
Pros
REI has a good work/life balance, discounts, casual environment, nice HQ campus, encouraged to serve the environment, good health coverage, encourage alternative transportation methods.
Cons
Complacency, slow to change, indecision, competitive with each other and other divisions, poor leadership, ignorant, lack technical skills, minimal career advancement opportunities, lack of accountability, lack of respect for newer employees and the experience/knowledge they bring to the company, disjointed retail leadership team (retail directors), who do not agree and lead independently, which creates a poor customer experience from store to store. Retail leadership is stagnant with minimal turnover. Retail management opportunities are almost entirely given to internal candidates.