REI reviews

3.6

63% would recommend to a friend

(4,368 total reviews)
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Mary Beth Laughton

35% approve of CEO

34% positive business outlook

REI has an employee rating of 3.6 out of 5 stars, based on 4,368 company reviews on Glassdoor which indicates that most employees have a good working experience there. The REI employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

4K reviews
4.0
Apr 20, 2014
Recommend
CEO approval
Business Outlook

Pros

Awesome coworkers and environment. Great discounts on gear. The company has an inspiring mission statement and really does care about customer satisfaction.

Cons

REI is a co-op, owned by its members. The main performance metric is membership sales, which puts the emphasis on finding and assisting new members rather than on quality service for loyal customers.

4.0
Apr 18, 2014
Recommend
CEO approval
Business Outlook

Pros

Good training, good customer service policies, good products. Nice health insurance and savings benefits for PT employees.

Cons

Retail leadership could be more honest and open. Limited opportunities in retail management, since you're expected to move frequently, rather than stay in one store. Need to complete "endorsement process" by store manager to be able to apply for retail management jobs. Very conservative culture, which is a liability in the 21st century.

4.0
Apr 6, 2014
Recommend
CEO approval
Business Outlook

Pros

I worked there part time over the summer and it was really easy to set the hours I wanted to work. Prodeals and discounts were a huge perk.

Cons

There can be a lot of pressure to meet your quota on selling memberships but there is no commission or real incentives for selling one.

Viewing 4099 - 4101 of 4,368 Reviews

Glassdoor has 4,507 REI reviews submitted anonymously by REI employees. Read employee reviews and ratings on Glassdoor to decide if REI is right for you.