-Personality-based management at the store level instead of mission based.
-A complete lack of continuous improvement: More than 100 stores and year after year we have to reinvent the wheel to solve problems - there is no communication between stores (grunt level), no way to share the lessons learned.
-If you speak up you may be punished: hours suddenly cut (which may result in loss of health benefits)
-No regular hours, even for people who put in many years.
-REI, are you listening? There is NO work-life balance for your employees on public assistance, or those who are required to take 3rd jobs to make ends meet. They sell the gear and offer information on hikes and where to ski but will never have the time or money to go themselves.
-While REI obtains annually the coveted Best Places to Work award, the data is not posted for analysis. If the survey data was segmented I am sure those who work at the bottom (for the money, not for fun) would score the company very low.
-Low hour employees do not benefit from profit sharing
-Over the last few years hours that used to go to improving worker experience have been cut increasing the aggravation factor among employees. This unfortunately transfers to our customers.