REI reviews

3.6

64% would recommend to a friend

(4,359 total reviews)
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Mary Beth Laughton

38% approve of CEO

34% positive business outlook

REI has an employee rating of 3.6 out of 5 stars, based on 4,359 company reviews on Glassdoor which indicates that most employees have a good working experience there. The REI employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

4K reviews
3.0
Sep 25, 2011
Recommend
CEO approval
Business Outlook

Pros

Best customers in any retail store ANYWHERE Super Community Outreach Program Great Product and Gear Above Average Employees

Cons

Very frustrating place to work. Supervisors and managers do not seem to be held accountable for anything except their "metrics"; and so there is complacency amongst management. They have a boss they meet with twice a year or so...otherwise they seem to operate with total autonomy.

2.0
Sep 25, 2011
Recommend
CEO approval
Business Outlook

Pros

-Your pick-of-the-crop, over educated, underachieving coworkers really are amazing people with whom you'll establish long-term relationships and likely bond with over the Management-Vs-Grunts mentality that develops when you Need to work for the income (Versus the retirees, real-job, and 3rd income crowd who work for fun and see management/corporate as do-no-wrong types). -You'll learn where all the secret hiking trails and illegal Mt. Bike trails are in your area. This is cool. -Access to steeply discounted gear. However, a gear discount does not pay a mortgage and you will be unlikely to purchase the gear you need if you work at REI to pay your bills. More likely you will look longingly at the super high-quality gear available to you for pennies on the dollar and simply dream about it while waiting in line with ever other discount gear shopper, at your OWN STORE, trying to purchase USED EQUIPMENT during a used gear sale. -You will be the hit of the party when people find out you work at REI. This can be fun. -It is generally a clean, well maintained, well lit and nice place to spend time. -Depending on your store location, you may or may not have great customers (mall vs standalone vs urban vs suburban): Choose your location wisely. -If you don't NEED a job, but want to work somewhere cool, and love the outdoors, you will have an amazing time at REI.

Cons

-Personality-based management at the store level instead of mission based. -A complete lack of continuous improvement: More than 100 stores and year after year we have to reinvent the wheel to solve problems - there is no communication between stores (grunt level), no way to share the lessons learned. -If you speak up you may be punished: hours suddenly cut (which may result in loss of health benefits) -No regular hours, even for people who put in many years. -REI, are you listening? There is NO work-life balance for your employees on public assistance, or those who are required to take 3rd jobs to make ends meet. They sell the gear and offer information on hikes and where to ski but will never have the time or money to go themselves. -While REI obtains annually the coveted Best Places to Work award, the data is not posted for analysis. If the survey data was segmented I am sure those who work at the bottom (for the money, not for fun) would score the company very low. -Low hour employees do not benefit from profit sharing -Over the last few years hours that used to go to improving worker experience have been cut increasing the aggravation factor among employees. This unfortunately transfers to our customers.

4.0
Sep 24, 2011
Recommend
CEO approval
Business Outlook

Pros

Great company to work for. They care about their employees, give you lots of opportunities to give back to the community and have fun with fellow employees. They don't pretend like they aren't trying to make money as a company, but they still care about the customers and the environment.

Cons

Working in the contact center was dreadfully boring. You aren't allowed to do anything non-work related between calls and within two months I'd finished all the work-related things I could do between calls.

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Glassdoor has 4,497 REI reviews submitted anonymously by REI employees. Read employee reviews and ratings on Glassdoor to decide if REI is right for you.