REI reviews

3.6

64% would recommend to a friend

(4,359 total reviews)
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Mary Beth Laughton

38% approve of CEO

34% positive business outlook

REI has an employee rating of 3.6 out of 5 stars, based on 4,359 company reviews on Glassdoor which indicates that most employees have a good working experience there. The REI employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

4K reviews
1.0
Oct 28, 2013
Recommend
CEO approval
Business Outlook

Pros

Pro deal with deep discounts and great co-workers who often work in a very hostile and toxic environment where they are put under tremendous production requirements

Cons

Management is totally detached from what the needs of employees are to do a good job for them. Their communication is only about growth, profit an costs of production. Many people cheat to achieve their production standards, but when it is pointed out to supervisors, they turn a deaf ear to it

2.0
May 14, 2011
Recommend
CEO approval
Business Outlook

Pros

-Customers can be awesome -Discounts (50% off REI products, 30% off all other brands) -Pro-dealing through companies -Work parties and management bringing on food which helped especially on days where there was a big sale -Breaks were fair and reasonable -Awesome pay for the job (start out at $9.90 an hour)

Cons

At my location, I had the unfortunate experience of working with management who were corrupt. They based their decisions based on politics and popularity of the individual. If you weren't in their inner circle, you weren't treated fairly. There was NO POSSIBLE WAY to make any of the managers happy. You think you're doing it right, and a manager tells you you're wrong. I was also shoved out of the way by a manager (literally) for dealing with a customer in the wrong way. The registers were made so that our backs were constantly to the customers and management would complain about us never looking back to see if customers were in line. ALSO, I worked there for a year and there was NO hope that I would ever move off of Frontline. I know that I did a great job, but management failed to base hours and promotions on job performance. There was absolutely no positive reinforcement. If something was my fault, I was battered and criticized until I cried. I had one specific manager that would constantly berate me, no matter what I did. It just seems like it would be a great place to work if the management wasn't as awful as it was at the Northville, MI location. Don't work here. STAY AWAY.

1.0
May 20, 2024
Recommend
CEO approval
Business Outlook

Pros

Prodeals, to make buying outdoor equipment more affordable Commuter Benefits make it possible to afford travel in the city

Cons

Being full-time but not having guaranteed hours so being consisted scheduled 8 hours a week despite being considered full time Vague policies that don't protect workers Union busting means a hostile work environment created by management Double standards where union leaders are targeted and unfairly treated by managers compared to workers who don't support the union

Viewing 91 - 93 of 4,359 Reviews

Glassdoor has 4,497 REI reviews submitted anonymously by REI employees. Read employee reviews and ratings on Glassdoor to decide if REI is right for you.