REI reviews

3.6

64% would recommend to a friend

(4,366 total reviews)
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Mary Beth Laughton

38% approve of CEO

34% positive business outlook

REI has an employee rating of 3.6 out of 5 stars, based on 4,366 company reviews on Glassdoor which indicates that most employees have a good working experience there. The REI employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

4K reviews
1.0
Apr 27, 2019
Recommend
CEO approval
Business Outlook

Pros

+I worked alongside some truly wonderful, kind, and fun people +Pro-deals are a huge benefit, and can help you outfit yourself with the latest equipment +Career opportunities are available, but only for the 'right' kind of people.**

Cons

-Low pay--I felt somewhat exploited at REI, given that management expected you to constantly look for ways to step into more of a leadership role, with no direction, and being paid under a living wage. -Many of the managers were great individuals, but got backed into a corner by upper management and corporate pressure. -REI likes to brand itself as a 'co-op' but it operates like a massive corporation--little regard for the perspectives of sales specialists and the power hierarchy is set in cement. -**REI likes to display how much they love diversity, but doesn't seem to offer advancement for people who actually offer a differ perspective/life experience due to race, gender identity, sexuality, or class. -It was upsetting to see how REI was performative in their support of the LGBTQ+ community--pride stickers were readily available to make it seem like a 'progressive' company, but customers were allowed to be trans-phobic to employees in very directed and verbally violent ways, and there was almost zero discussion about how to serve our transgender customers who sometimes require a special approach to pack and boot fits.

1.0
Apr 1, 2019

Kennesaw, Ga. REI

Recommend
CEO approval
Business Outlook

Pros

I’ve worked for multiple REI stores over the course of a few years. I originally began at the Kennesaw REI in 2014 and loved it. I transferred to the Boulder, Co location and also really enjoyed my time there. I worked off and on for the company over a course of a few years. However, when I came back in 2018 to work at the Kennesaw location is was a totally different company. Most employees are knowledgeable, friendly, and helpful. The customers are amazing. I will say the STORE managers at REI Kennesaw and Boulder are both wonderful people and work extremely hard. You have a bunch of time for outdoor activities because they often cut hours unexpectedly!

Cons

I want to start out by saying I once loved REI and what they stood for. And not all locations are like this. When I came back to work at the kennesaw REI in 2018 the store was totally different. All of the amazing managers I had known before had moved away. When I inquired as to why, it seemed there was little room for growth in management for “certain types of people”. The current management at this location is very different from the Boulder Co. store and the earlier Kennesaw REI I knew and loved. They’re evasive when it comes to their employee obligations and more often than not, have trouble talking with their employees about sensitive topics. Since I left I’ve kept in touch with a couple of current employees who feel they are being personally attacked because of their gender and look. I too, feel this way, but didn’t feel like I had anyone to talk to because the ones who I was supposed to tell were the same people exhibiting this unprofessional behavior. For a company who preaches equality and fairness it was a surprise. I’ve never felt more inequality at a job. The only people who can sustain a living on their “salary” are retirees and management. And they cut hours unexpectedly. So before you take a “full time position” please have a back up plan because I know I was left stranded. It’s so unfortunate but I can’t in good conscious allow unsuspecting good people to walk into the same situation I did.

1.0
Nov 30, 2018

Corporate spreadsheet sickness + Fear of Amazon

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Employees who have CO-OPertive hearts.

Cons

Hierarchical corporatism has overtaken the company. Homogenized roles with the majority of daily operations being handled by death spirals of low level management gangs. No self determination or role creation allowed. Tech team is currently being exploited by Salesforce. Severe tech-debt has resulted in stores using Beta level software to replace outdated systems and hardware. The CEO is a repeated failure in retail. I expect nothing less than a golden parachute in the next 5 years and 1/2 of the stores closing.

Viewing 157 - 159 of 4,366 Reviews

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