Is REI a good company to work for as a Store Operations?

Store Operations professionals working at REI have rated their employer with 4.3 out of 5 stars in 35 Glassdoor reviews. This is a higher than average score with the overall rating of REI employees being 3.6 out of 5 stars. Search open Store Operations Jobs at REI now and start preparing for your job interview by browsing frequently asked Store Operations interview questions at REI .

Does REI pay Store Operations employees well?

Store Operations professionals rate their compensation and benefits at REI with 4.6 out of 5 stars based on 35 anonymously submitted employee reviews. This is 27.2% better than the company average rating for salary and benefits. Find out more about Store Operations salaries at REI.

How happy are Store Operations professionals working at REI?

85% of Store Operations employees at REI would recommend their employer to a friend. This rating has increased by 9% in the past 12 months. Store Operations professionals have also rated REI with a 4.0 rating for work-life-balance, 3.8 rating for diversity and inclusion, 4.3 rating for culture and values and 4.4 rating for career opportunities.

What are the top reviewed jobs at REI?

Sales Associate (637) , Sales Specialist (464) , Retail Sales Associate (327) , Retail Sales Specialist (179) , Sales Lead (151) , Customer Service Specialist (109) , Customer Service Representative (103) , Cashier (49) , Sales Associate/Cashier (38) , Retail Sales Manager (35) , Customer Service (31) , Warehouse Associate (31) , Sales (30) , Sales Representative (29) , Frontline Cashier (27)

What are the pros of working at REI according to real employee reviews?

"Great for people that enjoy the outdoors particularly if you are looking for deep discounts on outdoor product for yourself." ((in 476 reviews)); "Coworkers are great and the general technical acumen is high." ((in 362 reviews)); "Great benefits and the stewards ship the co" ((in 330 reviews)); "REI has a great culture for those who are or want to be involved with the outdoors." ((in 194 reviews)); "Great work life balance is great." ((in 139 reviews))

What are the cons of working at REI according to real employee reviews?

"Low pay and even lower pay for those with over 20 years in the company." ((in 362 reviews)); "Bad management and not much growth" ((in 261 reviews)); "Some managers don't appreciate hard work and favor employees who make them feel liked." ((in 115 reviews)); "Long hours and difficult to have a consistent schedule" ((in 101 reviews)); "They allow senior leadership to retaliate against individual contributors and HR allows them to do it." ((in 60 reviews))

Skip to content Skip to footer

Notifications

REI

REI Store Operations reviews

4.3

85% would recommend to a friend

(35 total reviews)

Mary Beth Laughton

Not enough data to show CEO approval

30% positive business outlook

Ratings by category

4.6

Compensation and benefits

4.4

Career opportunities

4.3

Culture & values

4.0

Work/Life balance

3.8

Diversity & inclusion

3.1

Senior management

Store Operations employees have rated REI with 4.3 out of 5 stars, based on 35 company reviews on Glassdoor. This indicates that most Store Operations professionals have an excellent working experience there. REI is rated 22% above average by Store Operations professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

35 reviews

4.0

Dec 27, 2023

Change management skills must be awesome

Store manager

Recommend

CEO approval

Business Outlook

Pros

The joy in getting people outside.

Cons

Culture Identity Crisis in the works. Lots of new executives trying to figure out the outcome and fighting legacy leaders

5.0

Sep 12, 2023

Store Manager Role for REI

Store manager

Recommend

CEO approval

Business Outlook

Pros

Being a store manager at REI was an incredibly fulfilling experience. From day one, I felt like part of a passionate, outdoors-loving family. The company's commitment to sustainability and outdoor stewardship was inspiring, and it reflected in everything we did. What set REI apart was its people-first culture. I had the privilege of leading a dedicated and diverse team who shared a genuine love for the outdoors. The support and camaraderie among colleagues were exceptional, creating a positive and empowering work environment. REI's focus on professional development was impressive. They provided extensive training, opportunities for growth, and encouraged innovation. As a manager, I felt valued, heard, and supported in achieving my career goals. The connection to the outdoors was more than just a job—it was a way of life. I loved helping customers find the right gear for their adventures and sharing my passion for the outdoors with them. Overall, being a store manager at REI was not just a job; it was a rewarding journey where I had the privilege of working with remarkable people, supporting a cause I believed in, and making a positive impact on both my team and customers. It's an experience I'll always treasure.

Cons

Seasonal Nature: Depending on your role and location, you may encounter the seasonal nature of the outdoor retail industry. This can mean fluctuations in workload and hours throughout the year. For some, this seasonality might require adjusting to income variations or scheduling challenges. Retail Demands: Like any retail job, working at REI can come with the demands of customer service, especially during peak shopping seasons. Dealing with difficult customers or managing busy weekends can be challenging and stressful at times.

3.0

Jul 28, 2023

REI going through major changes, senior leadership increasingly disconnected from frontline staff

Store manager

Recommend

CEO approval

Business Outlook

Pros

Culture, Values, Legacy, Service-orientation. Excellent work on the REDI front.

Cons

Regional Directors are feeling the squeeze and it's affecting managers across the country. Lots of side-conversations around negative impact on culture. Increasingly, senior leaders are out-of-touch with frontline retail and those frontline teams are feeling increased pressure. Managers aren't supported at the level they were pre-pandemic.

Viewing 10 - 12 of 35 Reviews

Jobs at REI

REI reviews FAQs

REI reviews REI Store Operations reviews

REI

REI Store Operations reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Change management skills must be awesome

Store Manager Role for REI

REI going through major changes, senior leadership increasingly disconnected from frontline staff

Jobs at REI

REI reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

REI reviews FAQs

Jobs at REI