Does ROI Call Center Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, ROI Call Center Solutions employees rate their compensation and benefits as 2.4 out of 5. Find out more about salaries and benefits at ROI Call Center Solutions. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at ROI Call Center Solutions?

49% of ROI Call Center Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ROI Call Center Solutions 3.1 out of 5 for work life balance, 2.9 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at ROI Call Center Solutions?

Customer Service Representative (63) , Customer Service Representative (CSR) (27) , Customer Service (8) , Agent (7) , Team Lead (7) , Customer Service Agent (6) , Supervisor (6) , Call Center Representative (5) , Call Center Agent (4) , Case Manager (4) , Customer Service (CSR) (4) , Recruiter (4) , Account Manager (3) , Customer Service Supervisor (3) , Analyst (2)

What are the pros of working at ROI Call Center Solutions according to real employee reviews?

"Work from home is a nice plus" ((in 33 reviews)); "Meet great people." ((in 6 reviews)); "They are great at being flexible with scheduling as well!" ((in 6 reviews)); "The leadership I have worked with here has been friendly and willing to help you grow in the company." ((in 5 reviews)); "Everyone is friendly and great to work with." ((in 4 reviews))

What are the cons of working at ROI Call Center Solutions according to real employee reviews?

"Low pay and never any raises" ((in 34 reviews)); "Poor training, created to set you up to fail no matter what." ((in 13 reviews)); "No Benefits and Low Pay" ((in 11 reviews)); "Managers get aggressive when numbers aren't met!" ((in 7 reviews)); "Not to mention all upper management seriously sit back and purposely make people quit." ((in 5 reviews))

What are the top reviewed ROI Call Center Solutions locations?

American Fork , Lindon , Salt Lake City , Billings , Houston , Dallas , Lehi , Pleasant Grove , Orem , Missoula , Columbus , Utah , Rexburg , Moab , Spanish Fork , South Jordan , Springfield , Albany , Clinton , Lawton , Oklahoma City , Imperial , Beaumont , Fort Worth , Eagle Pass , Conroe , Humble , Katy , Texas City , Killeen

ROI Call Center Solutions reviews

3.1

49% would recommend to a friend

(257 total reviews)

Rob Schow

64% approve of CEO

45% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (257 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

ROI Call Center Solutions has an employee rating of 3.1 out of 5 stars, based on 257 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ROI Call Center Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

257 reviews

2.0

Aug 15, 2023

Worst work from home company in Utah

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

-Work from home -Consistent hours -They will usually promote from within or from other campaigns

Cons

-Management plays favorites and has a high level of immaturity -They will change the job description on you without giving you notice -They will lie about ROI metrics about our services to the brands we represent -The marc fisher campaign is the worst one they have -Little to no training or prep for customer service work

3.0

Aug 15, 2023

Meh

Team lead

Recommend

CEO approval

Business Outlook

Pros

Teamwork is cool but management isn't the greatest at training

Cons

Lots of inbounds No OT

2.0

Aug 12, 2023

Not the best company at all.

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Was able to save some money.

Cons

First all, they pay twice a month, not every two weeks. They don't want you having that extra check when there are 5 weeks in a month. Second, the TL's are EXTREMELY immature, jealous, envious, and will straight out LIE on you - even though they boldly claim to be religious. They will smile in your face and be envious and jealous behind your back. The management are overall immature and on some sort of power trip. One upper level management was ok, but most are not. If they like you, you can get away with a lot. If they are jealous, envious and secretly harboring grudges against you, forget it. If you prove to be better than your TL, start looking for another job because they won't like that. Save money and find something else - unless you like fake people. Good riddance.

Viewing 37 - 39 of 257 Reviews

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