Does ROI Call Center Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, ROI Call Center Solutions employees rate their compensation and benefits as 2.4 out of 5. Find out more about salaries and benefits at ROI Call Center Solutions. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at ROI Call Center Solutions?

49% of ROI Call Center Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ROI Call Center Solutions 3.1 out of 5 for work life balance, 2.9 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at ROI Call Center Solutions?

Customer Service Representative (63) , Customer Service Representative (CSR) (27) , Customer Service (8) , Agent (7) , Team Lead (7) , Customer Service Agent (6) , Supervisor (6) , Call Center Representative (5) , Call Center Agent (4) , Case Manager (4) , Customer Service (CSR) (4) , Recruiter (4) , Account Manager (3) , Customer Service Supervisor (3) , Analyst (2)

What are the pros of working at ROI Call Center Solutions according to real employee reviews?

"Awesome to work from home." ((in 29 reviews)); "Meet great people." ((in 7 reviews)); "Flexible hours, work from home" ((in 7 reviews)); "They are great at being flexible with scheduling as well!" ((in 6 reviews)); "The leadership I have worked with here has been friendly and willing to help you grow in the company." ((in 5 reviews))

What are the cons of working at ROI Call Center Solutions according to real employee reviews?

"Because of low pay it invites the lower class to wor there" ((in 32 reviews)); "Poor training, created to set you up to fail no matter what." ((in 15 reviews)); "The pay and benefits are abysmal" ((in 9 reviews)); "Managers get aggressive when numbers aren't met!" ((in 7 reviews)); "Not to mention all upper management seriously sit back and purposely make people quit." ((in 5 reviews))

What are the top reviewed ROI Call Center Solutions locations?

American Fork , Lindon , Salt Lake City , Billings , Houston , Dallas , Lehi , Pleasant Grove , Orem , Missoula , Columbus , Utah , Rexburg , Moab , Spanish Fork , South Jordan , Springfield , Albany , Clinton , Lawton , Oklahoma City , Imperial , Beaumont , Fort Worth , Eagle Pass , Conroe , Humble , Katy , Texas City , Killeen

ROI Call Center Solutions reviews

3.1

49% would recommend to a friend

(257 total reviews)

Rob Schow

64% approve of CEO

45% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (257 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

ROI Call Center Solutions has an employee rating of 3.1 out of 5 stars, based on 257 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ROI Call Center Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

257 reviews

5.0

Jan 30, 2023

Flexible and Employee Oriented

Campaign supervisor

Recommend

CEO approval

Business Outlook

Pros

Flexible Schedules and family oriented Empathetic Management Staff

Cons

Low advancement opportunities Highly variable pay rates

4.0

Jan 26, 2023

i like it here

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

-benefits -multiple campaigns -good and fair pay

Cons

-management roulette on campaigns -call center

3.0

Jan 14, 2023

Low balled even though more experienced

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Set schedule based on desired start time Drawings for Prizes Taco Tuesdays Health, Dental, and Vision Plan

Cons

Low-balled on pay, and didn't know for a year, because they go against federal law and insist we don't discuss salary with other employees. Found out the second year that a new no-experience employee hired same year as me was paid $2 more an hour than I was from the beginning. I asked for a raise, was begrudgingly given a 50 cent raise and told that I was now even with the others (I wasn't).

Viewing 61 - 63 of 257 Reviews

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