Rackspace Technology reviews

-Management dont listen to line-workers -Constantly coerced into overtime due to company growing fast and difficulty hiring. -Slightly lower salary than competitors. -Bad shift rotas -Sales oversell solutions, way more than customers need, they are too incentivised by commision

Lets start from the beginning. Rackspace will try to brainwash you through "Rookie-O". You'll see many who will genuinely drink the kool aid and think the company is heaven sent. It's hard to describe rookie o other than a week-long celebration of the company/weird team building/core value/strength and weakness finding seminars. They will particularly preach the strength and weakeness part. Some of your fellow new hires will expect almost psychic readings from the founders about how their particular strengths will apply to them in the future. The funny thing is I've never seen anyone use or mention it after Rookie-O. Next, you're out of rookie-o. I hope you like working at a call center if you're on the support (IT) side of the game. That's pretty much what you're in for. Prepare yourself to be logged into your phones even though many of your co-workers won't be. You're going to be answering phone calls all day. When you're not on the phone (this never happens unless you log yourself out) you will be greeted by a neverending ticket queue. Training will be non-existant unless you work in sales which seems to have endless options. New products will constantly be introduced but don't expect to get training on that either. If you wonder why you aren't trained on anything you'll be told to just be 'fanatical' and it's 'trial by fire' or that's just the way it's always been..aka they don't care enough to set you up for success. Staffing will be constantly too low which will burn many out. Management will claim the yhave a hard time finding candidates. Maybe that's true, but I've also heard frequent talk about underpaid salaries so.