2.0
Jul 8, 2026
High Pressure Environment with Limited Management Support
Former employee, more than 3 years
Bengaluru
Recommend
CEO approval
Business Outlook
Pros
Gained strong hands-on experience in technical support and troubleshooting Exposure to real-time incident handling and customer environments Good learning opportunity for beginners in IT support roles Collaborative team members at the peer level
Cons
High-pressure work environment with unrealistic expectations Increasing KPIs without proper consideration of workload Lack of support from management during escalations or issues Blame culture where support teams are held responsible for most problems Limited openness to employee feedback or suggestions Unprofessional behavior from some managers