Is Rackspace Technology a good company to work for as a Sr. CSM?

Sr. CSM professionals working at Rackspace Technology have rated their employer with 3.6 out of 5 stars in 28 Glassdoor reviews. This is a higher than average score with the overall rating of Rackspace Technology employees being 3.5 out of 5 stars. Search open Sr. CSM Jobs at Rackspace Technology now and start preparing for your job interview by browsing frequently asked Sr. CSM interview questions at Rackspace Technology .

Does Rackspace Technology pay Sr. CSM employees well?

Sr. CSM professionals rate their compensation and benefits at Rackspace Technology with 3.6 out of 5 stars based on 28 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Sr. CSM salaries at Rackspace Technology.

How happy are Sr. CSM professionals working at Rackspace Technology?

51% of Sr. CSM employees at Rackspace Technology would recommend their employer to a friend. This rating has decreased by 24% in the past 12 months. Sr. CSM professionals have also rated Rackspace Technology with a 4.2 rating for work-life-balance, 3.6 rating for diversity and inclusion, 3.8 rating for culture and values and 3.3 rating for career opportunities.

What are the top reviewed jobs at Rackspace Technology?

Cloud Engineer (122) , Manager (78) , Customer Success Manager (63) , Software Developer (59) , Linux Systems Administrator (43) , Account Executive (39) , Software Engineer (39) , Director (37) , Systems Engineer (37) , Network Security Engineer (36) , Project Manager (35) , Solutions Architect (31) , Systems Administrator (30) , Data Engineer (29) , Sales (27)

What are the pros of working at Rackspace Technology according to real employee reviews?

"Great culture if you are young and get a lot of satisfaction from working and accomplishments from such." ((in 436 reviews)); "Great people throughout the company who really give a damn and who step in front of trains for the customer" ((in 373 reviews)); "Good work Life balance and into latest technology" ((in 205 reviews)); "U.S. benefits were good but just a guess they may be changing for the worse due to the economic downturn." ((in 188 reviews)); "Good for permanent work from home" ((in 116 reviews))

What are the cons of working at Rackspace Technology according to real employee reviews?

"Poor management and lack of vision" ((in 149 reviews)); "Middle management is afraid of senior leadership because of the high risk of being fired." ((in 141 reviews)); "Most managers are good only in being a 'proxy/party in the middle' where all what you do is listening to complains and forwards it" ((in 97 reviews)); "Constant layoffs and offshoring to try to squeeze what they can out of a failing company with no vision." ((in 93 reviews)); "Pay is low for market and keeps getting lower the longer you stay" ((in 82 reviews))

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Rackspace Technology

Rackspace Technology Sr. CSM reviews

3.6

51% would recommend to a friend

(28 total reviews)

Amar Maletira

44% approve of CEO

60% positive business outlook

Ratings by category

4.2

Work/Life balance

3.8

Culture & values

3.6

Diversity & inclusion

3.6

Compensation and benefits

3.3

Senior management

3.3

Career opportunities

Sr. CSM employees have rated Rackspace Technology with 3.6 out of 5 stars, based on 28 company reviews on Glassdoor. This indicates that most Sr. CSM professionals have a good working experience there. Rackspace Technology is rated in line with the average (within 1 standard deviation) by Sr. CSM professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

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Reviews by job title

28 reviews

4.0

May 27, 2025

Great place to work

Sr. csm

Recommend

CEO approval

Business Outlook

Pros

Amazing team, helpful and remote for US.

Cons

The growth structure is a bit slow and hierchy based

5.0

Apr 24, 2025

Great place to work—supportive managers, positive vibe, and endless opportunities to learn and grow.

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

1) Fully Remote Culture The company embraces a 100% remote work environment, offering flexibility and enabling team members to work from anywhere in the world. 2) Competitive Compensation Offers a highly competitive salary package aligned with industry standards, ensuring that employees are fairly rewarded for their skills and contributions. 3) Strong Work Ethics The team is driven by a culture of integrity, accountability, and professionalism, with a strong emphasis on delivering quality and maintaining mutual respect.

Cons

The current ticket support system needs improvement, as the volume of tickets is high while the number of capable engineers is relatively low. Additionally, the support team could benefit from further training and process optimization to enhance efficiency and service quality. Everything else is working well.

1.0

Mar 26, 2025

No increment after many years of service

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Nothing I can think of

Cons

Poor salary adjustment, no transparency from leadership on why they derive on the decision. CSM held responsible to do everything, no clear instructions to job scope and extremely slow growth.

Viewing 4 - 6 of 28 Reviews

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Rackspace Technology Sr. CSM reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great place to work

Great place to work—supportive managers, positive vibe, and endless opportunities to learn and grow.

No increment after many years of service

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