Forget about pay raises once you're in.
Middle management is weak, with no technical vision or desire for improvement. Initiatives driven from the bottom up will fall on deaf ears.
This is a place where your technical career goes to die. Stay very far away if you're young, ambitious and looking to make an impact in the world of technology. Your talents are better spent elsewhere, where they can be properly appreciated. Rackspace is happy to keep you in your backwater post till you rot and languish, as long as there are bodies there to man the projects/queues.
There's no investment from management in your career.
Rackspace "Technology" is a technology company stuck in the past.
Software tooling/technology/infrastructure is ancient. Don't come here expecting to work on bleeding edge technologies. You'll be weighed down by their awful ticketing + wiki system and dealing with all the technical debt that comes with the legacy infrastructure/applications from all their terrible acquisitions (post Apollo)
As of Q3 2020, they are $3.4 billion in debt and just did layoffs to offset the $101 million net loss. They've not had an positive operating quarter since the Apollo acquisition in 2016 and are bleeding out money left and right to interest expenses.
Ton of outsourcing to India (Global workforce is the PC term for this). Kevin Jones and his team are following the DXC Technology playbook (I wonder where the inspiration for "Rackspace Technology" came from? They even have similar taglines..Thrive together vs Solving together)
If you want to know what's in store for the future of Rackspace, just look up "DXC Technology stock"
No back fill for US workers.
Continually asked to do more with less resources.
All I see are cost cutting measures that don't improve the employee experience or the customer experience. It's great when you're reporting to wall street, but there's only so much you can cut before you actually need to invest in some process improvement. Those double digit YoY growth and investor reports are all smoke and mirrors. The current stock price (17.02) reflects the market confidence and the see through all the fake sunshine/rainbows.
Reported sales growth is not organic, rather achieved through the acquisition of companies (DP, Tricore, Onica), which indicates that there's nothing compelling about the Rackspace offering at its core. They've taken on significant debt to acquire these companies.
Rackspace is almost never the cheapest option, and their support experience has gone from being "fanatical" to "fantastical". I struggle to answer why anyone would choose Rackspace, but it's a $2.4 billion dollar company so people must have a reason.
Staff cuts have resulted in operations staff operating in firefighter mode all the time.
Rackspace is transitioning from a infrastructure hosting provider to a "cloud services provider". For anyone who is working on an infrastructure team, they'd better start planning their next move, cause there's only so many DCs you can consolidate and migrate out of.
