Great coworkers but poor leadership and low pay
Pros
1. The people (coworkers and teammates, not leadership) are the best part of the job and the only reason I stayed so long. Everyone is putting in 40+ hours a week and consistently going above and beyond on each task. Part of that is pressure from management and leadership to deliver white glove service on every account, but a bigger part is that the people who work here care and want to keep the clients happy. 2. Unlimited FTO - although feels like we take less time off because it's hard to find coverage and rather not deal with the consequences when coming back.
Cons
1. Leadership and management - the root of every problem here and the reviews on this site reflect that. Very poor business decisions are constantly being made in front of our eyes and there's no accountability. Pay is the major issue here, I think we would all somewhat give the company a pass if it wasn't, but we are well below the industry average. Every year in the pulse survey, compensation and benefits are always flagged and every year it is ignored, yet the company has no problem acquiring other companies and software and hiring overseas. Raises do not happen and performance reviews are a waste of time because nothing comes from them. The workload is a lot (to put it lightly). We're already pushing 40-50 hours a week, then on top of that, management wants us to fill out excels and decks that are technically already automated in reports. The past two years, there's been multiple rounds of layoffs each quarter, those accounts are usually piled onto our current ones with the usual message from leadership being "figure it out and make it work", then we get dinged for not delivering top-tier service when there aren't enough hours in the day. On top of everything else, they've laid off people who handled specialized, technical work and now they expect us to just absorb those responsibilities with no additional pay or support. 2. No HR essentially 3. Required work in office, if you're located near one. Maybe could save some money if you were fully remote, but again, they don't make the best business decisions. 4. No real room for growth, and most of us do not want a promotion because you then have to deal with the leadership directly