Railbookers Group reviews

Update - We have tried to reach out but unfortunately, you have not responded in giving us the opportunity to speak with you. No matter what we are here and available to talk. Thank you for taking the time to share your feedback. From the top down, the key to our business is our commitment to not only customer service but to our team members. We never want our employees to feel overworked and pride ourselves on the positive feedback we get from our employees on work-life balance, especially with all allowed to work from home. However, I’m sorry you didn’t have a great experience during your time here. Regarding your comment about cold calling, a team member may initiate contact with a customer as part of a follow-up, this is not cold calling as it is following up with a customer. Cold Calling is randomly calling a person who has no idea of our companies' products or services, and as a company we don’t call anyone. We only follow up with customers who have quoted or booked with us. We also provide resources for our team members such as team chats, where they can ask questions of their peers or managers. We would like to opportunity to speak to you directly to understand your perspective as we strive to ensure all staff (current and former) have a great experience with us. Please feel free to contact myself or anyone in our HR Department at 949-876-6747 or HR@ylginc.com to discuss. Thank you, Ja’Net McGhee- Employee Engagement Manager