Railbookers Group reviews

4.2

82% would recommend to a friend

(220 total reviews)
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Frank Marini

84% approve of CEO

82% positive business outlook

Railbookers Group has an employee rating of 4.2 out of 5 stars, based on 220 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Railbookers Group employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

220 reviews
1.0
Mar 23, 2024
Recommend
CEO approval
Business Outlook

Pros

Remote work. The opportunity for decent money is there. You talk about vacations all day long.

Cons

Zero honesty or transparency about the job during the interview or training process. Once you’re “on the floor” you realize it’s a customer service role and not a sales role. The expectation is to work customer service during your work hours and work the sales piece off the clock. Search customer and travel agent reviews about booking with Railbookers.

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Railbookers Group Response
2y
Thank you for sharing your comments with us. As you mentioned, our fully-remote, work-from-home roles allow account executives to be successful financially while enjoying their work in the travel industry. This consistently ranks among the top feedback we hear from our staff as well as reasons why candidates are interested in joining us. In fact, many of our candidates become among our top performers shortly after completing our comprehensive training program. At Railbookers Group, our commitment to delivering exceptional service spans across 5 countries and 34 states, with a team of over 300 dedicated staff members. Our Account Executives play a crucial role in ensuring seamless experiences for our customers, from initial inquiry to travel arrangements, fostering long-term relationships along the way. This dedication to excellence defines the essence of being an Account Executive at Railbookers Group and contributes significantly to both their individual as well as the company’s success. We maintain transparency in our policies regarding work hours. While working “off the clock” is not condoned, there are opportunities for overtime approved by our Workforce Management team. We prioritize compensating employees for their time and ensuring fairness in scheduling practices. In short, if working beyond your scheduled shift is required, we want to ensure it is approved in advance, so you are paid for that time. If you are open to it, we’d like to get more information about your specific experience. Please feel free to contact me at 978-778-3440 to discuss. Thank you, Nick Kozlowski, Director – Railbookers Sales
5.0
Mar 22, 2024

Amazing company that cares about their employees and offers great benefits!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Everyone in the company is super friendly and gets along well -The company goes above and beyond to show appreciation for their employees, whether it's recognizing the hard work of employees through awards or a shoutout and gift card on your birthday -The opportunity to work remote while still feeling connected through engaging clubs and activities -Supportive work environment and room for growth -Great benefits including the opportunity to apply to go on a paid FAM trip each year

Cons

No cons. My experience has been a positive one

5.0
Mar 18, 2024
Recommend
CEO approval
Business Outlook

Pros

I just started two weeks ago, but the environment has been positive, training has been excellent and they provide a lot of resources to help you succeed.

Cons

None at the current moment.

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Railbookers Group Response
2y
We greatly appreciate your feedback! It's wonderful to hear that you've had such a positive experience in your first two weeks with us. We're committed to providing excellent training and resources to support your success. Should you have any suggestions or additional feedback along your journey with us, please don't hesitate to reach out. You can contact me directly or any member of our HR team at 949-876-6747 or via email at Hr@railbookers.com. We're here to ensure your experience continues to be exceptional! Thank you, Ja’Net McGhee- Employee Engagement Manager
Viewing 91 - 93 of 220 Reviews

Glassdoor has 222 Railbookers Group reviews submitted anonymously by Railbookers Group employees. Read employee reviews and ratings on Glassdoor to decide if Railbookers Group is right for you.