Railbookers Group reviews

4.2

82% would recommend to a friend

(220 total reviews)
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Frank Marini

84% approve of CEO

82% positive business outlook

Railbookers Group has an employee rating of 4.2 out of 5 stars, based on 220 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Railbookers Group employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

220 reviews
4.0
Jun 17, 2020

Good Company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

A lot of flexibility right now with Covid-19, working from home to continue likely Management is really focused on employee engagement and mental health Regular YLG updates from the president each month

Cons

Multi tasking with other departments - I'm okay with it, but I hope business returns as normal

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Railbookers Group Response
5y
Thank you very much for your review. We are glad to hear about your positive experience while working at YLG. Employee engagement and communication is something that is extremely important to us as a global company, especially during the pandemic. We are constantly trying new ways to communicate updates and information so that everyone has what they need to do their job in a safe environment. We understand that sometimes multi-tasking between departments can be challenging, especially in this new virtual world. We like to look at this time as an opportunity to cross-train our employees in other departments so that they can gain further skills and have a better understanding of how the company operates, which ultimately results in our customer receiving the best service they deserve. Having a further knowledge of the company as a whole provides better insights and allows our employees to excel in their positions and advance. Thank you again for your review and for being valuable part of our team! Ashlee Pekar Talent Acquisition and Training Manager
1.0
Jun 10, 2020
Recommend
CEO approval
Business Outlook

Pros

This is a great job for first-time job experience or someone fresh out of college.

Cons

I was at Yankee for over a year and although I loved my friends I was scared every single moment of it. I was scared of demotions, lay-offs, public embarrassment and sexual harassment because I saw it every single day. Ultimately I hope this helps you make an informed decision going into marketing or sales. Environment: VERY old school 50’s sexists mentality - toxically competitive. Company motto “don’t reinvent the wheel”. Sales was bad but marketing was who you’d find crying in the bathroom. No looking at your phone and expect personal conversations to be addressed publicly in team meetings. Verbal abuse goes unpunished. Salary + Pay: Marketing makes $20K under the industry standard. Sales have insane commission caps (just ask). Know that if you take a company trip and decide to leave for any reason after (like moving or accepting a new job) you will be forced to pay the company back several thousand dollars. Sexual Harassment: This is such common knowledge that we’d joke about it in front of management to cope. Official complaints were called “gossip” and were punished without concrete evidence. Detailing how Yankee handles sexual crimes will trigger/disturb some so I won’t go further, but yes perpetrators are still at the company today. Raises: Comically unlikely. I had friends with the company for over 5 years that were denied raises every year. Your manager will tell you, you have to “fight for it” - any other company will recognize and reward you for your hard work. Layoffs: (Before COVID) were very regular throughout the year & created this intense atmosphere of fear. Management would NEVER warn people when it was coming or tell you why it happened. People would go home for the weekend and simply never come back. It was a consent “who’s next, me?” concern from my very first day to my last. Some people just never unpack their desk or make friends as a result (understandably). Growth: DEMOTIONS are common! I’ve never seen this at any other company but saw it multiple times (sometimes to the same person) at Yankee. People who were amazing at their jobs. Promotions come at a cost. Management puts two employees up for the same promotion and have them actively compete for several months. I’ve never seen a woman win. This ultimately creates resentment and destroys friendships, trust and comfort in the office. I believe this is why leaders have allowed managers to yell and verbally abuse each other in front of us, they caused it. Work-life balance: you’re a workhorse now, Giddyup! Sales were bad but nothing compared to marketing. You are not allowed to look at your phone during working hours or just catch up with co-workers. There was no such thing as “downtime” because of the unrealistic workload and looking relaxed had consequences. I truly hope this helps you make an informed decision. It is better to know now, than after you sign on the dotted line.

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Railbookers Group Response
6y
Thank you for taking the time to review YLG. With that said, I am very disappointed in some of your comments as they do not share the full truth of YLG. I am also disappointed in the fact that you waited until you had asked myself and a number of our management to write you a letters of recommendation and be a reference for you , which everyone happily did , and then wrote this after you got a new position. At YLG our company takes great pride in investing in individuals that have the drive to learn and grow and I have seen MANY people climb the ladder in this company. I myself started as a Marketing Assistant and have moved my way up to Director and can say firsthand that YLG offers fantastic growth opportunities for those who want them. Work-life balance is important to us and in fact, our employees have over 3 weeks of vacation time when they start with us along with many other benefits. The comment you have made about sexual harassment is something that we take very seriously. If there was an instance that is brought to our Human Resources department, it was (and any will be) investigated thoroughly. In terms of texting on your mobile phone throughout the work day, this is unprofessional and something that many co-workers complained about. I do understand that this is an adjustment when you launch your professional career and are now part of a team that relies on each other. As you navigate your career you will see that not having lots of “downtime” or the option to text on your phone all day, is very common. One other thing I would like to add is that with the current Covid-19 situation that we’ve all endured recently, this company and all its employees have stepped up to be even more united and stronger than ever. I could not be prouder to be part of this team and I am sorry that you did not feel the same way during the six months you were employed with us. This is why we wanted to help you get a new job in writing you a recommendation. I am happy to say even during these difficult times we have brought back many staff who had been furloughed as we continue to see demand for travel come back. Thank you again for your post. We hope you are safe and are happy for you in your new role. We hope our recommendation and reference helped you as our goal is always to do the right thing for all our staff former and current as our motto will always be- Be Kind, Be Helpful and Be Responsible. Feel free to reach out to me directly to discuss further. Regards, Kaitlyn Audley Director of Marketing
3.0
May 29, 2020

COVID Lay-off

Recommend
CEO approval
Business Outlook

Pros

I enjoyed the office environment. I learned a lot in a little time. I was there to help in the busy season. They provided good training for the tasks I was expected to do.

Cons

Their lack of communication and lack of proper management was a bust. They did not provide lay off letters for me despite being laid off due to COVID 19. The manner of which I was laid off was completely unprofessional, and random. I was promised possibilities of advancement, and despite doing my job effectively, they did not care. They do not care about their employees.

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Railbookers Group Response
6y
Thank you for your comments, and it is nice to hear you received good training. In terms of the handling of your and others’ layoff, we provided all staff incurring such an unfortunate situation due to the COVID-19 pandemic with all the necessary information for COBRA and unemployment insurance filing. We also advised all staff that should they wish to receive a letter of recommendation, resume review, or any other assistance when looking for another position, that we were there for them to provide such assistance. YLG has an exemplary record of promoting staff from within the organization, so the possibilities of advancement are real. Unfortunately, those possibilities were not available once we went into the downturn resulting from COVID-19. The layoffs were a necessary move in order to maintain the best position possible for YLG going through such a once in a lifetime occurrence. They weren’t because we don’t care about our employees. In fact, quite the opposite as we saved as many positions as we possibly could. But it is good to get your feedback and we wish you all the best as we all try to get through this pandemic. Feel free to reach out to me directly if I can help you out in your job search in any way. Regards, Michael Kidd V.P. Finance
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Glassdoor has 222 Railbookers Group reviews submitted anonymously by Railbookers Group employees. Read employee reviews and ratings on Glassdoor to decide if Railbookers Group is right for you.