Railbookers Group reviews

Thank you for taking the time to share about your time with Yankee Leisure Group. We always value the feedback from all former employees and are constantly aiming to improve as we aren’t perfect. That being said, there are some points in your review that I will address as I see them very differently. You say you felt you had to agree 100% of the time with management to get ahead. That could not be more different than my experience. Personally, I not only feel comfortable sharing a differing opinion with my superiors, but I also actively encourage that sort of healthy discussion with my team. Far from your belief that agreement is forced in some way, I think open, candid dialogue is a hallmark of Yankee Leisure. I was surprised to see your objection to some of the training available to our staff. Skills training like the organization and planning skills session you mention are something we take pride in. We often find staff embarking on their careers and we place great value on advancing all their professional skills including fundamentals. These training opportunities have proven so valuable and have been so much appreciated that at the request of our team, we have expanded this to a full professional development series covering a range of professional skills from basic office software and organization skills on up to marketing, relationship building, and project management to name just a few. This may not be an area you had interest in but overwhelmingly your peers are asking for these learning opportunities and we are happy to invest that time developing every member of our team who is eager to learn and grow. As for opportunities for advancement, they are very real. When you look around an entire office team and see half or more of the staff have been promoted within the company, opportunity is obvious. It’s true that we are always looking for talent and it’s not about time in, it’s about ability, hard work and commitment. You don’t have to “get in line” behind everyone who arrived earlier than you when it comes to advancement. Maybe based your previous point about how you felt about training and learning new things and it “was a waste of time” maybe one of the reasons you could have been passed over for a possible opportunity you may have gone for. My suggestion no matter where you go, what career field you choose is always be open to learning new things as it helps advance your career. Again, I do appreciate your review. Please feel free to reach out any time if you’d like to discuss your experience. Andy Channell Vice President of Product 978-867-1122

Thank you very much for your comments and kind words about your experience with YLG. We are extremely happy know that our efforts during this difficult time with COVID-19 have been impactful. YLG is proud to have the team we have today and how we are able to promote so many from within. We are able to do so by offering cross-training opportunities. We encourage our employees to express their interests and aspirations so management can set goals to help achieve them. Familiarization Trips is certainly one of many benefits that we are proud to offer at YLG. This allows employees to see first-hand what our customers experience and find ways how we can make it even better! So much knowledge is gained from our employees traveling on the trips our customers take. We are very lucky to have a large group of leaders at YLG that continuously evaluate and collaborate how to stay ahead of the curve, as you said. As you stated, the fast-paced work environment is not for everyone. The company, even pre-COVID, is always and adapting and growing, which means no day is ever the same. Our customers are most important to us and must evolve to match their needs. Thank you again for your review and for being valuable part of our team! Ashlee Pekar Talent Acquisition and Training Manager