Railbookers Group reviews

Management is to hierarchical for such a small company and the commission scheme is ridiculously complicated and terrible. At YLG the workload is crazy and I was inevitably working overtime most days for no reward or praise and the commission pay is lower than any other company in the industry, they even pay travel agents more than they pay their own staff. You are constantly told to up-sell and pressure people into buying quickly which is because they over charge massively on everything, essentially ripping people right off and then being told to lie about it which sucks because the customer demographic is all old people so you'll feel like a bad person thats getting paid enough commission for your sins to buy a beer or two, not even enough to forget how miserable you are at your job! Theres also this weird love of sacking people, people quit a lot too, which management explain is very normal which it really isn't.

All I can say is if you have morals, decency and a kind heart RUN! 6 weeks training is poor at best then you are let onto the phones and expected to be a "rail expert" selling holidays all around the world. When you do well you are ok but the minute you have a bad patch (and we all do) you are micro managed and put on a Personal Improvement Plan. Company policies are awful meaning you can lose more sakes than you do through no fault of your own. UK management is non existent at best. No team collaboration or bonding is encouraged. We went 7 months without a team meeting that actually involved our team! The only meetings were sales reviews and "training" but you could not spend time talking to your team colleagues. Money is poor! Yes you can earn good commission for 4 months but rest of time is nothing exciting. No career progression for UK team. The company openly discriminate against UK workers when jobs are advertised. At least 3 colleagues were turned down for new opportunities because they only wanted US staff. If you need support or have a problem you may as well leave...they really do not care! I witnessed 12 people being fired or leaving in a week! The culture is just a revolving door where no one matters. Pay for UK staff is half what the pay US staff