Rakuten reviews

3.6

71% would recommend to a friend

(3,537 total reviews)
avatar

Hiroshi Mikitani

78% approve of CEO

56% positive business outlook

Rakuten has an employee rating of 3.6 out of 5 stars, based on 3,537 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rakuten employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews
1.0
Jul 4, 2017
Recommend
CEO approval
Business Outlook

Pros

Great co-workers Pay is decent The MANAGER is pretty awesome

Cons

This is by two former employees. -Management by fear, always letting us know that we are replaceable. -No structure as far as "Management" goes - Wait, who do we report to? -Favoritism, Favoritism,Favoritism!!!!!!! Because hiring family is TOTALLY in line with company policy *eye roll* -S.O.P is not followed by any means. -Corporate complains about certain things not getting done, comes in to do said tasks, and makes things 500% worse....then blames other people for said things being 500% worse...and the circle of life continues. -Management other than the manager belittles you, is never clear with their intent or goals, walks all over you and makes it public. -they take in any temp off the street. ANY. TEMP. From thieves to thugs to cracked out fiends and all the seedy ilk they can find. -Corporate watches you from the cameras above like some freakish God-like entity. HALF OF WHICH DON'T WORK. which helps those I talked about previously to loot the place blind. -USELESS MONTHLY MEETINGS WHERE HALF THE STAFF FALLS ASLEEP! -Promises of bonuses but only if you meet some unruly standard. -working 14 to 28 days straight without so much as a thank you. -A goddamn OSHA nightmare that would get any other warehouse shut down in a seconds notice.

3.0
Mar 10, 2017

Rakuten.com

Recommend
CEO approval
Business Outlook

Pros

Friendly co-workers Got free In-N-Out once a month

Cons

Career progression was limited Turnover was high at all levels After the Buy.com was purchased by Rakuten, there was a lack of direction and the energy of the company was lost.

1.0
Feb 17, 2017

Warehouse production

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

They are good at making you believe things will get better. Should be in politics!

Cons

Tell employees they're entitled to a bonus then make up an excuse to not give it. All the other warehouses have perks, this one does not. Give you a vacation and sick days and take them back. Make employees clean the bldg. And bathrooms. Safety issues. If you're great at brown nosing , they will keep you over people that actually work. High turnaround. Lots of nepotism. Good luck with getting a raise or anything your entitled to. Talk to the group like children while reminding everyone continuously they are replaceable and should be lucky to be there! All of this while making you work 6 days a week to barely make 40 hrs. If they don't like you they will nitpick until you quit. They can't keep anyone there . They truly don't care! What a waste of time.

Viewing 31 - 33 of 3,537 Reviews

Glassdoor has 4,189 Rakuten reviews submitted anonymously by Rakuten employees. Read employee reviews and ratings on Glassdoor to decide if Rakuten is right for you.