Rakuten reviews

3.6

72% would recommend to a friend

(3,548 total reviews)
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Hiroshi Mikitani

76% approve of CEO

56% positive business outlook

Rakuten has an employee rating of 3.6 out of 5 stars, based on 3,548 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rakuten employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews
1.0
Jul 13, 2015

Don't judge the book by its cover

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Whether you are in engineer or business department, you do get your hands on important tasks or projects earlier than what most other companies- simply because the employment turnover is very frequent. If you do get a chance to work with a solid team member, the chances are that he or she will be leaving the company soon or at least seriously considering exit plans.

Cons

Don't judge the book by its cover. While Rakuten promotes itself as "global" and "innovative" enterprise, it is quite the opposite if you stay away from the fact its official language has become English. - The entire full-time staffs were ordered to read the CEO's new book (which was expected to purchase or borrow on our own) and post what we've learned from it on the HR system. - Cost-cut everywhere. My former department's Online Travel Agency division) cellphones were all taken away and the entire salespeople had to use their personal phone for business purposes. The company also cut office supplies such as pens and notepads and expected us to bring our own. No air conditioning after 6pm, while most of the employees have to stay way longer to finish their tasks. - No bi-annual bonus is given unless you are employed on the day of the bonus. "Half" bonus for entry-level employees for the first year of employment. - Half of the bi-annual bonus is in "stock option", meaning that you have the right to purchase rakuten stock at a discounted price after at least 4 years of working there. It is rare to see any colleague who's been working there that long to begin with. - The company's business model is pretty much selling banner ads and its marketing is sending spam mails. It was very disappointing to realize it while they promote themselves as the Silicon Valley of Japan.

2.0
Jul 12, 2015
Recommend
CEO approval
Business Outlook

Pros

As an engineer I was disappointed that the more interesting people in this company tend to be in the business unit. This is not a great place to learn for us. One positive thing though, Not many Japanese companies can afford to get Harvard, Yale, Princeton, Stanford, or Oxbridge grads with good connections from abroad. So for a Japanese company, Rakuten has done well in this area (largely due to its relative fame).

Cons

Sadly all the top talent are treated in the same way OR worse than average employees. So even my Princeton douki for example is doing stupid tasks and never given the opportunity to show what she can bring from outside. This is the bad thing about Japanese culture.

4.0
Jul 11, 2015

Nice working place

Recommend
CEO approval
Business Outlook

Pros

Freedom in setting up the work to do Receive salary raise in every evaluation Evaluation is twice a year Good people as teammates to work with

Cons

Need to look for work by ourselves (self-driven) Too much relying on vendors (sometimes boring just do management as an engineer) Bureaucracy is quite troublesome

Viewing 3316 - 3318 of 3,548 Reviews

Glassdoor has 4,202 Rakuten reviews submitted anonymously by Rakuten employees. Read employee reviews and ratings on Glassdoor to decide if Rakuten is right for you.