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      Rakuten

      Engaged Employer

      Rakuten reviews

      3.6

      72% would recommend to a friend

      (3,548 total reviews)
      avatar

      Hiroshi Mikitani

      76% approve of CEO

      56% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.8

      Work/Life balance

      3.6

      Culture & values

      3.4

      Career opportunities

      3.3

      Compensation and benefits

      3.0

      Senior management

      Rakuten has an employee rating of 3.6 out of 5 stars, based on 3,548 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rakuten employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      4K reviews
      3.0
      Apr 21, 2015

      It's ok

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The office is nice and in a good location. There are some really great and interesting people that work here.

      Cons

      Management interaction with employees is lacking. Support and direction from higher ups is non existent.

      3.0
      Apr 20, 2015

      Company lacked leadership

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Casual work environment - Excellent perks (frequent catered lunches, snacks provided, great vacation policy, etc.) - Everyone from entry level employees to upper management are given open forums to speak and give opinions

      Cons

      - Leadership team that came from HQ in Japan completely lacked direction, management skills, creative thinking and people skills - Big language barrier between leadership and staff - Huge differences in cultural beliefs between leadership and staff - Decisions made did not seem best for the company - too focused on top line and not enough on profit - There were unreasonable expectations (i.e. Rakuten is the biggest online retailer in Japan, it expected the same results in the US when heavy hitters like Amazon, eBay and Walmart are lightyears ahead of the rest of the competition).

      4.0
      Apr 15, 2015

      Good place to work

      Software developer
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company is growing fast and there was lots of room to grow my career. CEO shares news on what is going on. Good teamwork and easy going culture.

      Cons

      Company events always seem to revolve around alcohol. It was hard to feel included if I didn't want to party. Releases more buggy than they should be.

      Viewing 3334 - 3336 of 3,548 Reviews
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      ReviewsRakuten reviews

      Glassdoor has 4,202 Rakuten reviews submitted anonymously by Rakuten employees. Read employee reviews and ratings on Glassdoor to decide if Rakuten is right for you.