Rakuten reviews

3.6

70% would recommend to a friend

(3,527 total reviews)
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Hiroshi Mikitani

78% approve of CEO

56% positive business outlook

Rakuten has an employee rating of 3.6 out of 5 stars, based on 3,527 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rakuten employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews
4.0
Apr 13, 2026
Recommend
CEO approval
Business Outlook

Pros

All team members are friendly, social good socials and mixers office in good location

Cons

Hard to progress unless on particular accounts

3.0
Apr 11, 2026

Average company

Recommend
CEO approval
Business Outlook

Pros

Good office, location is good. Some departments like Rpay are good.

Cons

They support people who create an unprofessional environment, which speaks about how the higher management is. If you call out unprofessional behaviour, you'd better believe things will go down for you and not for the other person.

2.0
Apr 9, 2026

RTO, no career or salary growth, annoying head office

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Free cafeteria food Two shops in the head office for snacks and other amenities Flextime system Some departments/teams have very low workloads, so it can be comfortable to kill time while you find a better job I was never pressured to work overtime

Cons

5 days RTO, all meetings still on Zoom; no valid reason for most people to be back in an office Overcrowded building with sharp blind corners encouraging people to bump into each other (they really need to install mirrors) Egotistical CEO who is obsessed with AI and the illusion of productivity boosts/cost cutting, of course he is exempt from RTO Won't let staff choose to work in different office locations closer to their homes (I live 10 minutes from one office location, they force me to commute over an hour to another one) The head office has many, many people on each floor and the layout is open plan, it's distracting and annoying to be there Review/evaluation system is pointless, often they just raise and lower your salary slightly each year, don't expect your salary to increase over time at Rakuten, mine went up by about 2% (monthly salary) I received on average 10-15% less compensation per year than what they offered me in my offer letter They lower your evaluation scores if they need to save money by lowering salary/bonuses based on the budget (an ex-manager told me this and I experienced it numerous times) No employee benefits except a pocket wifi for Rakuten Mobile (but RM is not a good service) Crowded elevators and wait times 8am Mandatory weekly CEO speech and fluff presentation (Asakai) They make claims about diversity but recently only seem to be hiring Japanese and Indian workers People often bring takeout from the (overcrowded) cafeteria to their desks and stink up your area In one of the CEO's speeches in 2024/2025 he told us how he hates work life balance and expects us to always think about work because it "enriches your life" and to "find another company" if we disagree (I took his advice and resigned)

Viewing 40 - 42 of 3,527 Reviews

Glassdoor has 4,174 Rakuten reviews submitted anonymously by Rakuten employees. Read employee reviews and ratings on Glassdoor to decide if Rakuten is right for you.