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      Rakuten

      Engaged Employer

      Rakuten reviews

      3.6

      71% would recommend to a friend

      (3,539 total reviews)
      avatar

      Hiroshi Mikitani

      78% approve of CEO

      56% positive business outlook

      Ratings by category

      3.9

      Diversity & inclusion

      3.9

      Work/Life balance

      3.6

      Culture & values

      3.4

      Career opportunities

      3.3

      Compensation and benefits

      3.0

      Senior management

      Rakuten has an employee rating of 3.6 out of 5 stars, based on 3,539 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rakuten employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      4K reviews
      1.0
      Dec 12, 2014

      Frustrating and Disappointing

      Senior software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits and work life balance. Employees are all generally friendly. Quiet work environment, pretty building. Free food and drinks and a (VERY) good culture (except for tech sadly).

      Cons

      Almost all of the tech management is egocentric. Tasks given are short, specific, and rare. Ideas are 'desired' but the end result is they are all ignored. Making a real impact on the business is near impossible. There is no test environment or any notion of QA. Business decisions are made without customer facing employees around. Sitting at your desk is important, but having work to do is not. If you are looking for a challenge, fast paced environment, or a place where outsider opinion is valued I would suggest moving on.

      1.0
      Nov 2, 2014

      You'll regret working here

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      They offer free lunch every day The office is in a good location (in South Station) The benefits include a free membership to Hubway

      Cons

      CTO basically runs the company and leads with threats and pitting groups and people against each other. They hire smart people, but throw them in a toxic environment where they either leave quickly (~3 people per week) or stay and hate working there. Everyone is expected to work 50-60 hours and performance is based on hours, rather than quality of work. Also, the long hours are caused by poor planning by management, rather than actual amount of work. (With the CTO constantly changing schedules and priorities without discussing it with anyone, that's bound to happen.) Management (including HR) doesn't care about your career growth or advancement, they're too busy worrying about kissing up to the CTO. There were issues with sexism while I was there.

      2.0
      May 27, 2014

      No future

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Really casual work environment Catered lunches twice a week Little supervision Decent culture Flexible work hours

      Cons

      No opportunities for growth Work gets repetitive fast General attitude of upper management makes me wonder about the company's future The company has been getting very stagnant ever since it's purchase. With all the other e-commerce sites out there, I can't see Rakuten.com staying in business much longer. All the back end on the IT side is horribly outdated.

      Viewing 91 - 93 of 3,539 Reviews
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      Glassdoor has 4,191 Rakuten reviews submitted anonymously by Rakuten employees. Read employee reviews and ratings on Glassdoor to decide if Rakuten is right for you.