Is Rakuten a good company to work for?

Rakuten has an overall rating of 3.6 out of 5, based on over 4,202 reviews left anonymously by employees. This rating has been stable over the past 12 months. 72% of employees would recommend working at Rakuten to a friend and 56% have a positive outlook for the business. The best reviews about Rakuten have been left by employees working as Manager , Software Engineer and Account Manager .

Does Rakuten pay their employees well?

According to anonymously submitted Glassdoor reviews, Rakuten employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Rakuten. This rating has been stable over the past 12 months.

How satisfied are employees working at Rakuten?

72% of Rakuten employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Rakuten 3.8 out of 5 for work life balance, 3.6 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Rakuten?

Software Engineer (472) , Senior Software Engineer (176) , Applications Engineer (129) , Product Manager (94) , Project Manager (80) , Data Scientist (62) , Manager (59) , Associate Software Engineer (51) , Account Manager (45) , Software Developer (39) , Technical Intern (33) , Intern (29) , Systems Engineer (29) , Devops Engineer (27) , Internship (26)

What are the pros of working at Rakuten according to real employee reviews?

"Also good work life balance because products are not profitable which leads to no major development work." ((in 247 reviews)); "Free food for 3 meals per day (you have to arrive early and leave late for breakfast and dinner)." ((in 212 reviews)); "People are nice in my department" ((in 189 reviews)); "Good benefits including some paid lunches each week and you cant forget the In" ((in 127 reviews)); "Free meals and snacks" ((in 109 reviews))

What are the cons of working at Rakuten according to real employee reviews?

"1. Salary is low for fresh graduate (I heard that the salary of mid" ((in 292 reviews)); "Management is bad and HRs are not friendly." ((in 191 reviews)); "Some groups have very high attrition for senior managers due to lack of clarity of role." ((in 132 reviews)); "Leadership is weak and only knows how to emulate their Japanese counterpart which doesn't seem to work in the US." ((in 43 reviews)); "Bad upper management." ((in 34 reviews))

What are employees saying about Rakuten layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Rakuten layoffs and their outlook for job security at Rakuten in 2026.

What are the top reviewed Rakuten locations?

San Mateo , New York , Boston , San Francisco , Beloit , Aliso Viejo , Salt Lake City , Chicago , San Diego , Tampa , Japan , Midvale , Henderson , Seattle , Austin , Houston , Los Angeles , Denver , Las Vegas , Japan , Layton , Norfolk , Lansing , Dallas , Grand Prairie , Fresno , Costa Mesa , San Jose , Quincy , Wilkes Barre

Rakuten reviews

3.6

72% would recommend to a friend

(3,548 total reviews)

Hiroshi Mikitani

76% approve of CEO

56% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (3,548 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Rakuten has an employee rating of 3.6 out of 5 stars, based on 3,548 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rakuten employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews

5.0

Jul 1, 2025

Best Place to Work

Software engineer

Recommend

CEO approval

Business Outlook

Pros

- Good Food - Good Office - Good Money

Cons

- Money is slighly less - Work can be little hectic too

3.0

Jun 29, 2025

A Dynamic and Fast-Paced Company with Room to Grow

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Global-minded environment: With English as a working language and a diverse workforce, it's a great place for those looking for an international corporate culture. Ownership culture: Employees are encouraged to take initiative and lead projects early on, even at junior levels. Cross-functional exposure: Opportunities to collaborate across departments and learn beyond your immediate role. Employee benefits: Subsidized cafeteria, fitness facilities, and regular internal events help maintain a good work-life balance. Clear mission and leadership: Strong top-down vision from the CEO that drives innovation and focus.

Cons

Fast pace can be overwhelming: The speed of execution and high expectations can lead to long hours and burnout if not managed carefully. Hierarchical decision-making: While ownership is emphasized, key decisions can still be centralized at the executive level. Communication gaps: Rapid growth sometimes leads to misalignment between departments or unclear communication of goals. Promotion system: Career progression may seem ambiguous for some roles without clear benchmarks.

3.0

Jun 29, 2025

a

Sales

Recommend

CEO approval

Business Outlook

Pros

there are many opportunities for growing you skills

Cons

low salary raise, and also things keep on changing in a negative way, they do the same thing over and over

Viewing 280 - 282 of 3,548 Reviews

Jobs at Rakuten

Intern - Data Science

Intern - Graphic Design, Internal Communications

Intern - Employee Relations

Rakuten

Rakuten reviews

Company ratings over time

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Best Place to Work

A Dynamic and Fast-Paced Company with Room to Grow

a

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