Pros
Level One is going through a major culture change with new leadership; they want to please and listen to you, the employee, and not the communities. This is a great change! Another pro to prospective employees is that the trainers and recruiters are very upfront with you that this job requires you to be on the phone all day, often taking back-to-back calls. There should be no surprise or gripe later. You also are required to sign off that understand your schedule will be second shift until Level One has more calls which require a first shift. I appreciate that the company is not trying to sugar-coat what's expected--you're there to take phone calls when you're needed. Some promotion classes are paid now, too, and the other classes can be scheduled into your day. Most of the TLs are available to talk to you, too--if you don't like your TL, then the Operations Manager wants you to come talk to him to discuss it. In the past 6 months there have been 12 oppurtunities to move to TL or TLA. All in all, Level One is an honest company who expects their employees to work hard. Over the next 6 months, you'll see some major changes to old policies which will make Level One an awesome place to work. I'm excited for them!
Cons
Employees with bad attitudes. You will encounter this everywhere, but attitudes that you encounter once you move solo in operations are toxic. New employees--avoid these people like the plague. Be the one who made the difference. I know I did! I loved being on the floor because i surrounded myself with happy people. It makes a huge difference!
