Pros
Free coffee Good team members Good learning opportunities, clients are basically on every environment you can think of If you can actually last you'll probably get promoted
Cons
"Unlimited" PTO, that is being cracked down on, with anything over 40 hours getting flak. Micromanagement. So so much micromanagement. Churn. It's an MSP service desk, of course there's going to be a lot of turnover, however, its very rare to have 5 different CEOs over 5 years, with constant upper leadership changes. Return to office. We were remote from 2020-2024, but leadership (thats probably all gone now) wanted people in office to have chats at the coffee machine Utilization tracking. Expect to be told you're not doing anything constantly, especially as the outsource team takes more tickets and more clients leave Awful communication from management Below average pay C levels with a history of outsourcing and shrinking workforces brought in to do just that, but constantly promised that "nothings going to change" while everything changes. Also has ties to the company that was brought on for outsourcing, but told "he just happened to find them!" Bought by private equity some years back, it seems to be doing the standard PE playbook. Hollow it out, wring it dry, and sell it for whatever you can later, while talking about nothing but growth, to the sole focus of everything else.
