Regions Financial reviews

3.6

66% would recommend to a friend

(4,230 total reviews)
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John Turner

76% approve of CEO

61% positive business outlook

Regions Financial has an employee rating of 3.6 out of 5 stars, based on 4,230 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Regions Financial employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

4K reviews
2.0
Jul 30, 2021
Recommend
CEO approval
Business Outlook

Pros

Great work/life balance. Bankers hours are the best along with being off every federal holiday. Meeting new people and making a difference in their lives. The job allows you to be the difference between banks. You can choose to be the reason a customer stays with the bank.

Cons

Seller mentality. You don’t think you have to be a top tier sales man to work at a bank. That’s a lie. Regions cares more about sales than anything else. Of course you need to drive revenue, but forcing a sales conversation when someone is just trying to pay a bill is a bit much. Your job is very much like that of a call center. If there is not a customer in front of you, they want you on the phone. A minimum of 30 contacts is required. Not 30 calls, 30 contacts. If you didn’t talk to a person or left a voicemail, the call does not count. Also, the call lists are generated by the system. If you called someone and they didn’t answer, that person goes on your coworker’s list to be called the next day. Despite the continuous complaints from customers to stop calling, Regions pushes calls even more. Also, those calls are reaching out to current customers and trying to convince them that they need a line of credit, loan, or credit card. So, sales again. There is also a program that is not helpful, called a Greenprint. Greenprint is a questionnaire that a customer completes to get a clear picture of how they bank and sees if they could benefit from any “help” from Regions. These are required to be done with every customer that sits with you. It is meant to create an “aha” moment from the customer…. It never does. Half of the questions have nothing to do with why the customer is at the bank. There is a minimum requirement for how many of these you complete in a week. Supervisors come down hard when the requirements are not met. Regions cares more about the Greenprints you complete and the amount of calls pull you make more than they care about the customers you help and lives you change. Looking for a promotion? Well, they are going to look at the calls you make before they look at the actual work you do. It’s become so bad that employees are lying about how many calls they make and greenprints they complete. Management knows this but continues to report the numbers so they look better. It makes it look like the system works, but it does not. It’s broken and something new is needed.

1.0
May 11, 2021
Recommend
CEO approval
Business Outlook

Pros

Training resources, available benefits, colleagues

Cons

Poor research and development; worse implementation; subjective evaluations; lack of quality leadership. Regions is a place where unquestioned loyalty is rewarded. However, if an associate questions the efficacy or veracity of a system, that associate is blacklisted. Upper management wields far too much power in areas where Human Resources should govern. A simple personality conflict can derail your entire career at Regions. The CBM controls the mobility of all associates in the managed district. When associates look to grow, the CBM must agree or the promotion will be nixed. Many CBMs are territorial over their associates, with some possessing a slave owner mentality, as if they control your entire career progression. Well, they do. They prevent transfers. They undermine promotions. They do all of this without oversight or explanation. They gaslight employees by constantly moving expectations. Once an associate reaches the objective, measurable thresholds for advancement, the CBM must perform a “wholistic” review before the associate can promote. If the associate is a producer, then often the CBM exercises control over the associate to force said associate to remain in the district. This solely benefits the career progression and bonus payout of the CBM, while installing a glass ceiling over producing associates. Regions often pushes out pilots to associates that have bugs, glitches, and fail to meet minimum beta standards for usage. In R&D, Regions employs the learn as we go mentality. Regions data mines its customers without their informed consent. When, this was discussed amongst my colleagues, no one seemed to care. In fact, those at the CBM level and higher increase pressure to data mine as a part of a formal metric system. Yet, Regions has not informed a single customer as to the nature of the data mining. Regions is reactive. Every system in place has been put there to prevent a Wells Fargo type of fiasco. However, Regions’ sales practices are just as demanding as those that were at Wells. Regions employs a CYA approach to sales. “Make sure you follow the process,” but also, “make sure you produce at [X] level.” You can either be process driven or ends driven. Following this hybrid approach is disingenuous at best, unethical at worst. Regions is full of “yes” men and women, at all levels, and that devalues the creative process. Moreover, it fosters a conform or leave managerial model. There are no leaders at Regions, only supervisors and bosses. They love to bark orders (eh, provide coaching plans), but when an associate is in the muck, they choose to let that associate get swallowed up instead of getting in the muck with him or her. It’s sad and disheartening. There’s a better way to lead, Regions. You are doing your associates and customers a disservice with the current model.

1.0
May 2, 2021
Recommend
CEO approval
Business Outlook

Pros

Pay is the only great thing

Cons

New leadership in technology has ruined the culture of the bank. Its a slave ship now. No respect for employees only concern is getting the work done.

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