They will lie to you during the hiring process. Once you are hired, the response if you bring up that you were told something would or would not be what you are experiencing is a shrug and "too bad". There is no actual training program. You are giving an online website and told "good luck". You won't have a dedicated trainer, it is the a "group effort" which just means everyone gets to pass the buck. No one is paid to train you and they don't have time with all of the other things they are working on. There are a few good managers in the market, but several are just awful people. I have witnessed some just blatant racism and if they are called out on it, they will retaliate. The company as a whole went downhill fast when John Turner took over. There is a lot of talk about how important the employees are, but we were treated terribly in the branch. Maybe it is just the Shreveport market, but there are only 2 or three managers around here that treat their employees like actual humans and they are all getting burned out. The area director acts like she doesn't like any employees. Oh, and there is NO room for advancement! People are moving to the contact center left and right just to get out of the branches, but it is NOT advancement.
