Does Reliance Matrix pay their employees well?

According to anonymously submitted Glassdoor reviews, Reliance Matrix employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Reliance Matrix. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Reliance Matrix?

79% of Reliance Matrix employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Reliance Matrix 3.7 out of 5 for work life balance, 3.9 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Reliance Matrix?

Claims Examiner (11) , Absence Management Specialist (9) , Client Manager (3) , Customer Service Representative (3) , Supervisor (3) , Account Manager (2) , Claims Examiner II (2) , Customer Care Representative (2) , Integrated Claims Examiner (2) , Manager (2) , Operations Manager (2) , Regional Client Manager (2) , Underwriter (2)

What are the pros of working at Reliance Matrix according to real employee reviews?

"People are great." ((in 8 reviews)); "Very kind and friendly management ." ((in 5 reviews)); "Great culture and work environment" ((in 5 reviews)); "Leadership is approachable and transparent, and there’s a real sense of purpose in the work we do." ((in 4 reviews)); "annual bonus and merit increase based performance" ((in 3 reviews))

What are the cons of working at Reliance Matrix according to real employee reviews?

"1) Lower pay" ((in 4 reviews)); "Work life balance not good" ((in 3 reviews)); "Horrible training" ((in 3 reviews))

What Reliance Matrix locations have received the highest employee ratings?

Philadelphia , Portland , Phoenix

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Reliance Matrix

Reliance Matrix reviews

3.9

79% would recommend to a friend

(85 total reviews)

Christopher Fazzini

90% approve of CEO

68% positive business outlook

Ratings by category

4.0

Diversity & inclusion

4.0

Career opportunities

3.9

Culture & values

3.9

Compensation and benefits

3.7

Work/Life balance

3.6

Senior management

Reliance Matrix has an employee rating of 3.9 out of 5 stars, based on 85 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Reliance Matrix employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

85 reviews

1.0

Dec 14, 2023

Not alot of Training and Support

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good Pay Sent me equipment Paid my Internet bill

Cons

Basically told me to Advocate on my own. Supervisor never returned my emails with questions. When i asked other people for help Supervisor got upset.

3.0

Sep 7, 2023

Great pay… too much expectations

Workforce specialist

Recommend

CEO approval

Business Outlook

Pros

Great pay, good benefits, great employees interaction

Cons

Too high of a expectations for their employees which causes employees to stress, and have depression for too much work at a time. Horrible training

5.0

Oct 31, 2025

My 10-Year Home: Happy, Fulfilled, and Constantly Growing

Ltd claim team lead

Recommend

CEO approval

Business Outlook

Pros

From day one, I found a company whose core values — integrity, empowerment, compassion, collaboration, and fun—truly align with my own. After nearly 10 years, this culture remains strong, and I genuinely feel the value of my contributions to both our clients/claimants and the internal team. Reliance Matrix offers fantastic opportunities for learning, training, and promotion. I am a direct example: I have been promoted 8 times during my tenure and continue to learn and grow each day. This is a place where dedication and performance are recognized and rewarded. Management consistently demonstrates that they value employees by working hard to keep us informed of the company's direction. Compensation and benefits are strong, and leadership proactively evaluates and improves what they offer. Work-life balance is not just promoted, it is encouraged. We have a generous amount of PTO, and the team collaborates well to ensure everyone can take time off when needed.

Cons

While no job is "perfect," it is genuinely difficult to find significant faults. My primary suggestion is for the company to maintain its dedication to the current employee experience model — it is clearly working and is a significant factor in retention.

Reliance Matrix Response

3mo

Thank you for taking the time to provide feedback. We appreciate your input and are happy to hear you’re enjoying your experience here. If you have any further feedback to share, please contact us at feedback@rsli.com!

Viewing 10 - 12 of 85 Reviews

Jobs at Reliance Matrix

Client Service Trainee Program

Project Manager Lead IS

Client Implementation Manager

Sales Training and Readiness Program