Literally everything else. You WILL be overbooked depending on which studio you're at. They double book consultations thinking that one won't show, and pretend like clients will be happy waiting for an hour as long as you keep them updated and have a smile on your face. If they walk out due to the wait, which sometimes happens, it's held against you. I mastered the 15 minute consultation, but if they need financing (which my studio demographic did), it easily added on 15 more minutes with additional paperwork. It's also not uncommon to have four consultations booked within one hour when the rest of the day is free. Why overbook when there's time available elsewhere?
Nurses will also be overbooked despite being required to do same day treatments to get new clients started and locked into a package. Many employees are overwhelmed and many have cried on the job from the workload and lack of support.
Scheduling is non-existent. Corporate speaks extensively about "managing your own schedule" but appointments are able to be booked anywhere and clients are told they can show up whenever. Shady business practices such as shortening appointments make it look like they're not breaking state law by booking over mandatory breaks. Nobody took their 15 minutes breaks, and I never knew if I was going to have a chance to eat lunch. Often times, I didn't.
I was told on multiple occasions that "overtime was an expectation of the role" and both the nurse and I would have to stay late every day. If the nurse was sick, clients were irate because there was no coverage and the next open appointments were weeks out. Sometimes we'd get yelled at, sometimes the clients would demand that we cancel other appointments to fit them in, and on a few occasions clients came in a anyway and cursed us at for not having someone there to treat. Often, the only resolution to this was overtime or the nurse once again working through her breaks. We were going home exhausted every day. Working here greatly effected our work-life balance.
Here, you'll do the job of many. Sales, janitorial, customer service, retention (even though we had a retention team), content creator, community outreach specialist (even if you're a busy studio), and the list goes on. Even if you're a nurse or technician, if there's not someone there to take consultations they'll sometimes cancel treatments to try and get new money in.
If you advocate for yourself, you're looked down on. I was expressed my frustration and my team's need for support and was immediately treated differently by almost all members of upper management. During a site visit with the people team, I was also encouraged not to bring up certain concerns and pretty much had to lie to their faces that everything was fine. It was stated many times that we "never say no to a client."
The commission structure is the worst that I've seen to date. Aside from hitting impossible metrics that were often our of our control (how can I influence whether or not someone was approved for financing or how many treatments they'll need), additional factors such as content submission dictated whether or not we received anything. We were hired to sell and treat, not to make content for the marketing team. Commission is also split between everyone within the studio instead of giving each individual an even percentage. So, even if you hit the top 4% for commission, you could immediately bump that down to 2% after the split and further refine it to 1% after taxes. For $30,000 weeks, we were lucky to get $300 in our pocket, and that was still contingent on content submissions and google reviews.
You cannot rely on annual raises as they're a dollar at most, and I've heard of them offering raises to employees and then rescinding them later. This immediately follows all of their hype posts about the company trip to a tropical location for corporate and top performers. I bet most employees would rather see raises than their hard work being spent on a vacation for higher ups.
Instead of listening to their employees to try and make improvements, they push the blame back onto them which results in a high turnover rate. It's unfortunate because I've seen so many incredible, caring people leave the company over very fixable things. It's not sustainable.
