Is Residence Inn a good company to work for?

Residence Inn has an overall rating of 3.4 out of 5, based on over 468 reviews left anonymously by employees. This rating has increased by 2% over the last 12 months. 39% of employees would recommend working at Residence Inn to a friend and 38% have a positive outlook for the business. The best reviews about Residence Inn have been left by employees working as Night Auditor , Front Desk Receptionist and Night Auditor/Front Desk Agent .

Does Residence Inn pay their employees well?

According to anonymously submitted Glassdoor reviews, Residence Inn employees rate their compensation and benefits as 2.6 out of 5. Find out more about salaries and benefits at Residence Inn. This rating has decreased by 12% over the last 12 months.

How satisfied are employees working at Residence Inn?

39% of Residence Inn employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Residence Inn 2.9 out of 5 for work life balance, 2.9 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at Residence Inn?

Front Desk Agent (74) , Front Desk Receptionist (37) , Night Auditor (26) , Housekeeper (22) , Night Auditor/Front Desk Agent (18) , Guest Service Agent (11) , Front Desk Associate (10) , Operations Manager (9) , Guest Service Representative (8) , Sales Coordinator (8) , Assistant General Manager (7) , Breakfast Attendant (7) , Front Desk (7) , Front Desk Supervisor (7) , General Manager (7)

What are the pros of working at Residence Inn according to real employee reviews?

"They have been so helpful and the benefits are great." ((in 25 reviews)); "Coworkers were great and are helpful" ((in 15 reviews)); "Great people to work with!" ((in 14 reviews)); "Staff is friendly and awesome!" ((in 9 reviews)); "Flexible schedule Hourly plus tips Hotel discounts" ((in 9 reviews))

What are the cons of working at Residence Inn according to real employee reviews?

"Low pay and dealing with guests can sometimes be a nightmare." ((in 40 reviews)); "Poor management, push to get memberships, deal with difficult guests for long periods of time" ((in 36 reviews)); "Long hours and lots of staffing challenges" ((in 9 reviews)); "Poor leadership" ((in 5 reviews)); "High turnover, favoritism, late checkouts" ((in 4 reviews))

What are the top reviewed Residence Inn locations?

Dallas , Orlando , Salt Lake City , Houston , San Diego , Jersey City , Chicago , Charlotte , Columbus , Manchester , Boulder , Seattle , Miami , Miami Beach , Greenville , Peoria , Saint Louis , New York , Flagstaff , Saginaw , Bozeman , Omaha , Albuquerque , Washington , Austin , Minneapolis , Fort Smith , South Bend , Garden Grove , Roseville

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Residence Inn

Part of Marriott International

Residence Inn reviews

3.4

39% would recommend to a friend

(444 total reviews)

Jun Luna

43% approve of CEO

38% positive business outlook

Ratings by category

3.3

Diversity & inclusion

2.9

Culture & values

2.9

Work/Life balance

2.9

Senior management

2.6

Compensation and benefits

2.6

Career opportunities

Residence Inn has an employee rating of 3.4 out of 5 stars, based on 444 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Residence Inn employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

444 reviews

4.0

Oct 23, 2020

Great training program

Event specialist

Recommend

CEO approval

Business Outlook

Pros

Awesome team, great resources for training, travel perks

Cons

Low pay, not a lot of opportunity for growth on smaller properties

4.0

Oct 15, 2020

Fine

Fom

Recommend

CEO approval

Business Outlook

Pros

It was adequate work and adequate pay

Cons

Management was not super supportive

3.0

Oct 14, 2020

Great Employees, not so great ownership team

Operations manager

Recommend

CEO approval

Business Outlook

Pros

everyone who worked within the hotel was awesome! everyone worked together to get the job done

Cons

ownership team ran such a tight ship, many times I was not allowed enough to order supplies needed to complete the job, Luckily other hotels within the area were able to lend some supplies in the meantime.

Viewing 346 - 348 of 444 Reviews

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Jobs at Residence Inn

Hotel Front Desk Receptionist

Room Attendant - Housekeeper

Room Attendant - Housekeeper

Room Attendant - Housekeeper