Is Residence Inn a good company to work for?

Residence Inn has an overall rating of 3.4 out of 5, based on over 468 reviews left anonymously by employees. This rating has increased by 2% over the last 12 months. 39% of employees would recommend working at Residence Inn to a friend and 38% have a positive outlook for the business. The best reviews about Residence Inn have been left by employees working as Night Auditor , Front Desk Receptionist and Night Auditor/Front Desk Agent .

Does Residence Inn pay their employees well?

According to anonymously submitted Glassdoor reviews, Residence Inn employees rate their compensation and benefits as 2.6 out of 5. Find out more about salaries and benefits at Residence Inn. This rating has decreased by 12% over the last 12 months.

How satisfied are employees working at Residence Inn?

39% of Residence Inn employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Residence Inn 2.9 out of 5 for work life balance, 2.9 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at Residence Inn?

Front Desk Agent (74) , Front Desk Receptionist (37) , Night Auditor (26) , Housekeeper (22) , Night Auditor/Front Desk Agent (18) , Guest Service Agent (11) , Front Desk Associate (10) , Operations Manager (9) , Guest Service Representative (8) , Sales Coordinator (8) , Assistant General Manager (7) , Breakfast Attendant (7) , Front Desk (7) , Front Desk Supervisor (7) , General Manager (7)

What are the pros of working at Residence Inn according to real employee reviews?

"They have been so helpful and the benefits are great." ((in 23 reviews)); "Coworkers were great and are helpful" ((in 15 reviews)); "Great people to work with!" ((in 14 reviews)); "Nice work environment at nice hotel" ((in 11 reviews)); "Amazing team and management to work with." ((in 11 reviews))

What are the cons of working at Residence Inn according to real employee reviews?

"Low pay and dealing with guests can sometimes be a nightmare." ((in 38 reviews)); "Poor management, push to get memberships, deal with difficult guests for long periods of time" ((in 36 reviews)); "Long hours and lots of staffing challenges" ((in 8 reviews)); "Poor leadership" ((in 5 reviews)); "Growth opportunities." ((in 3 reviews))

What are the top reviewed Residence Inn locations?

Dallas , Orlando , Salt Lake City , Houston , San Diego , Jersey City , Chicago , Charlotte , Columbus , Manchester , Boulder , Seattle , Miami , Miami Beach , Greenville , Peoria , Saint Louis , New York , Flagstaff , Saginaw , Bozeman , Omaha , Albuquerque , Washington , Austin , Minneapolis , Fort Smith , South Bend , Garden Grove , Roseville

Residence Inn reviews

3.4

39% would recommend to a friend

(444 total reviews)

Jun Luna

43% approve of CEO

38% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (444 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Residence Inn has an employee rating of 3.4 out of 5 stars, based on 444 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Residence Inn employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

444 reviews

3.0

Nov 4, 2024

Residence Inn

Front office manager

Recommend

CEO approval

Business Outlook

Pros

good exposure to the hotel operations

Cons

difficult guests, not a lot of growth opportunities

3.0

Oct 28, 2024

It was ok

Front-desk supervisor

Recommend

CEO approval

Business Outlook

Pros

At the time, ok pay. Nice people. Long term stay made it to where there were amazing relationships built. I actually made a friend from Africa working here.

Cons

When I was employed, main manager was not the best. The assistant was great.

1.0

Oct 23, 2024

Terrible pay

Guest service agent

Recommend

CEO approval

Business Outlook

Pros

The only pro is that it’s a job

Cons

They are infested with bugs, they cheat their guest, they constantly switch management, and they force you to train people who make a higher pay wage than you. I’m speaking of the Westchase area. They don’t care for their employees and only offer you a promotion if they think that you may quit because they need . They have favorite employees which causes a lot of problems. Management will lead you on to do things that you’re not supposed to do and then later throw you under the bus. Overall, very terrible company at this specific location. I don’t recommend anybody work there or stay there the place should be shut down.

Viewing 49 - 51 of 444 Reviews

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Jobs at Residence Inn

Maintenance Supervisor

Hotel General Manager

Residence Inn

Residence Inn reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Residence Inn

It was ok

Terrible pay

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Jobs at Residence Inn