Residence Inn reviews

3.4

39% would recommend to a friend

(444 total reviews)

Jun Luna

43% approve of CEO

38% positive business outlook

Residence Inn has an employee rating of 3.4 out of 5 stars, based on 444 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Residence Inn employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

444 reviews
1.0
Jul 24, 2024
Recommend
CEO approval
Business Outlook

Pros

It was close to my apartment

Cons

I got hired at the Woodbury, MN location and it took several days prior to my start date for me to officially start. The manager would tell me to come in for orientation 3 different times and each time I would go up to the front desk and tell them I was there to be trained and they would look at me all confused and then proceed to tell me that that said manager (Gabi Blanco-Badboy) wasn’t even there. Again, this happened 3 times. Once I finally started to work there, they piled on with so much work. There wasn’t many houskeepers so typically we each had to do about 30-40 rooms a day (the legal limit a day is 14). I worked there for a few weeks until a customer accused me of stealing $300 from their room (for context, these said customers had the most filthiest room I’ve ever seen and they purposely LEFT hundreds of $1 bills all over the kitchen counter for the world to see, it was obvious they were trying to set someone up. I DID NOT touch that money. I cleaned the room the best of my ability and then I left. One of the managers saw the money on the table when they went to check up on Me because it was taking me a while to finish and made a comment about all that money on the counter saying it was weird that it was there and I agreed but I DID NOT TOUCH THAT MONEY!!!! I went home and about an hour later I got a call from the police saying one of my managers Gabi and the other executives housekeeper who witnessed me cleaning that room (I forgot her name because she’s irrelevant)said I was the last person to leave that room and the people in that room said they were missing $300 which was a lie. My manager never told me anything about this when I left . Came back the next day and they waited until my shift started to tell me I’m being suspended from my job because there’s a police investigation on me (there was not, this happened in May and to this day I’ve heard absolutely nothing from the police because again it was a false accusation.) I haven’t been back there since. It was really disappointing that they kept wasting my time like that. I don’t recommend this job at all. Do better for yourself honestly.

4.0
Jul 17, 2024

Good job, old hotel

Recommend
CEO approval
Business Outlook

Pros

Management that cares about it's staff

Cons

Most problems faced were due to complaints from guests about things breaking or underwhelmed by the availability and quality of service you are able to provide. If you are okay with overcoming this hurdle then it is a really good place to work. Its also important to note that renovations were being talked about around the time I quit so this problem may not be an issue in the near future.

1.0
Jul 10, 2024
Recommend
CEO approval
Business Outlook

Pros

-The coworkers I had were nice. -The location is convenient.

Cons

-Hours are inconsistent and they will change your schedule without notifying you. -There has been a running assumption among most housekeepers that the housekeeping manager Roshan steals tips and when 2 employees encountered him about it, they were fired for "another reason." I noticed many times that when he didn't work, I would get significantly more tips. Too many times to just be a coincidence. Other housekeepers said they noticed the same thing. - You get walked all over by upper management. We had to clean 20 rooms per day with 9 checkouts, 3-4 of them being QQST or TOBR (big rooms). If we didn't finish, we were put down. Once the housekeeping manager told me that my productivity is horrible, even though I had the highest guest satisfaction and cleanliness scores out of every housekeeper on the team. -Nothing you do will ever be enough. They will always push you more and more and if you aren't able to accomplish what they give you, you will be berated. The work is incredibly physically taxing even with a normal workload, however you will be given significantly more than the normal amount of work Residence Inn housekeepers are given and you will be expected to complete it within the same amount of time. -You will never be appreciated. You will hear the same monotonous "we appreciate your hard work" once per week, immediately followed by all the ways in which you are inadequate. -If you speak a language other than English, good luck feeling respected because Roshan will stand there and repeat the same guest scores and demand for you to say the yearly goal to him when you don't even know the English numerical system. All in all, DO NOT WORK HERE. I know that the pay is a bit higher than most housekeeper salaries, but your boss WILL overwork you all while refusing to hire more help. I worked here for a year and a half and my back pain is now constant and nearly unbearable. It is not worth it. I hope these things have proved to you that this is a horribly managed hotel and you will only be appreciated if you break your back for them.

Viewing 61 - 63 of 444 Reviews

Glassdoor has 468 Residence Inn reviews submitted anonymously by Residence Inn employees. Read employee reviews and ratings on Glassdoor to decide if Residence Inn is right for you.