Is Residence Inn a good company to work for?

Residence Inn has an overall rating of 3.4 out of 5, based on over 468 reviews left anonymously by employees. This rating has increased by 2% over the last 12 months. 39% of employees would recommend working at Residence Inn to a friend and 38% have a positive outlook for the business. The best reviews about Residence Inn have been left by employees working as Night Auditor , Front Desk Receptionist and Night Auditor/Front Desk Agent .

Does Residence Inn pay their employees well?

According to anonymously submitted Glassdoor reviews, Residence Inn employees rate their compensation and benefits as 2.6 out of 5. Find out more about salaries and benefits at Residence Inn. This rating has decreased by 12% over the last 12 months.

How satisfied are employees working at Residence Inn?

39% of Residence Inn employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Residence Inn 2.9 out of 5 for work life balance, 2.9 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at Residence Inn?

Front Desk Agent (74) , Front Desk Receptionist (37) , Night Auditor (26) , Housekeeper (22) , Night Auditor/Front Desk Agent (18) , Guest Service Agent (11) , Front Desk Associate (10) , Operations Manager (9) , Guest Service Representative (8) , Sales Coordinator (8) , Assistant General Manager (7) , Breakfast Attendant (7) , Front Desk (7) , Front Desk Supervisor (7) , General Manager (7)

What are the pros of working at Residence Inn according to real employee reviews?

"They have been so helpful and the benefits are great." ((in 23 reviews)); "Great people to work with!" ((in 14 reviews)); "Amazing team and management to work with." ((in 12 reviews)); "Coworkers were great and are helpful" ((in 11 reviews)); "Nice work environment at nice hotel" ((in 11 reviews))

What are the cons of working at Residence Inn according to real employee reviews?

"Low pay and dealing with guests can sometimes be a nightmare." ((in 40 reviews)); "Poor management, push to get memberships, deal with difficult guests for long periods of time" ((in 35 reviews)); "Long hours and lots of staffing challenges" ((in 9 reviews)); "Poor leadership" ((in 5 reviews)); "High turnover, favoritism, late checkouts" ((in 4 reviews))

What are the top reviewed Residence Inn locations?

Dallas , Orlando , Salt Lake City , Houston , San Diego , Jersey City , Chicago , Charlotte , Columbus , Manchester , Boulder , Seattle , Miami , Miami Beach , Greenville , Peoria , Saint Louis , New York , Flagstaff , Saginaw , Bozeman , Omaha , Albuquerque , Washington , Austin , Minneapolis , Fort Smith , South Bend , Garden Grove , Roseville

Residence Inn reviews

3.4

39% would recommend to a friend

(444 total reviews)

Jun Luna

43% approve of CEO

38% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (444 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Residence Inn has an employee rating of 3.4 out of 5 stars, based on 444 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Residence Inn employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

444 reviews

4.0

May 3, 2019

Great pay for entry level job

Front desk agent

Recommend

CEO approval

Business Outlook

Pros

Pay, hours flexibility, can-do attitude amongst staff, friendly atmosphere

Cons

Very busy certain days of the week

5.0

Apr 30, 2019

Great first time job

Night auditor/front desk agent

Recommend

CEO approval

Business Outlook

Pros

Family environment at work, really get to know the regular/long term guests, and ability to move up the ladder if willing to put in the work and time.

Cons

Wish the pay was a little more but given the environment you are working in with your team members, I will gladly take less money if I got to work an environment like that.

2.0

Apr 23, 2019

Chaotic

Breakfast attendant

Recommend

CEO approval

Business Outlook

Pros

Our guests we're wonderful. The night mixer was fun to do.

Cons

Not enough help on sold out days too much gossip

Viewing 442 - 444 of 444 Reviews

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Jobs at Residence Inn

Maintenance Supervisor

Residence Inn

Residence Inn reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Great pay for entry level job

Great first time job

Chaotic

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Jobs at Residence Inn