Is Residence Inn a good company to work for?

Residence Inn has an overall rating of 3.4 out of 5, based on over 468 reviews left anonymously by employees. This rating has increased by 2% over the last 12 months. 39% of employees would recommend working at Residence Inn to a friend and 38% have a positive outlook for the business. The best reviews about Residence Inn have been left by employees working as Night Auditor , Front Desk Receptionist and Night Auditor/Front Desk Agent .

Does Residence Inn pay their employees well?

According to anonymously submitted Glassdoor reviews, Residence Inn employees rate their compensation and benefits as 2.6 out of 5. Find out more about salaries and benefits at Residence Inn. This rating has decreased by 12% over the last 12 months.

How satisfied are employees working at Residence Inn?

39% of Residence Inn employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Residence Inn 2.9 out of 5 for work life balance, 2.9 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at Residence Inn?

Front Desk Agent (74) , Front Desk Receptionist (37) , Night Auditor (26) , Housekeeper (22) , Night Auditor/Front Desk Agent (18) , Guest Service Agent (11) , Front Desk Associate (10) , Operations Manager (9) , Guest Service Representative (8) , Sales Coordinator (8) , Assistant General Manager (7) , Breakfast Attendant (7) , Front Desk (7) , Front Desk Supervisor (7) , General Manager (7)

What are the pros of working at Residence Inn according to real employee reviews?

"They have been so helpful and the benefits are great." ((in 20 reviews)); "Great people to work with!" ((in 15 reviews)); "Coworkers were great and are helpful" ((in 14 reviews)); "Great team and excellent management" ((in 11 reviews)); "Managers are great and understanding" ((in 6 reviews))

What are the cons of working at Residence Inn according to real employee reviews?

"Low pay and dealing with guests can sometimes be a nightmare." ((in 39 reviews)); "Poor management, push to get memberships, deal with difficult guests for long periods of time" ((in 36 reviews)); "Long hours and lots of staffing challenges" ((in 9 reviews)); "Poor leadership" ((in 5 reviews)); "Growth opportunities." ((in 3 reviews))

What are the top reviewed Residence Inn locations?

Dallas , Orlando , Salt Lake City , Houston , San Diego , Jersey City , Chicago , Charlotte , Columbus , Manchester , Boulder , Seattle , Miami , Miami Beach , Greenville , Peoria , Saint Louis , New York , Flagstaff , Saginaw , Bozeman , Omaha , Albuquerque , Washington , Austin , Minneapolis , Fort Smith , South Bend , Garden Grove , Roseville

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Residence Inn

Part of Marriott International

Residence Inn reviews

3.4

39% would recommend to a friend

(444 total reviews)

Jun Luna

43% approve of CEO

38% positive business outlook

Ratings by category

3.3

Diversity & inclusion

2.9

Culture & values

2.9

Work/Life balance

2.9

Senior management

2.6

Compensation and benefits

2.6

Career opportunities

Residence Inn has an employee rating of 3.4 out of 5 stars, based on 444 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Residence Inn employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

444 reviews

1.0

Apr 12, 2024

Decent

Front desk agent

Recommend

CEO approval

Business Outlook

Pros

50% off market Set schedules Able to pick up shifts

Cons

No OT No paid lunch No room for growth Low pay (everyone in hotel other then management makes minimum wage) I was set at full time but only allowed 30 hours a week

3.0

Apr 12, 2024

It was okay

Front desk receptionist

Recommend

CEO approval

Business Outlook

Pros

I worked there years ago. It was okay

Cons

I got my car broken into

1.0

Apr 7, 2024

High stress

Housekeeping inspector

Recommend

CEO approval

Business Outlook

Pros

Easy work if you know how to clean

Cons

Unhelpful management that gossips an unhealthy amount. The work load can be way too much some days. Off days are spaced out so it never feels like you get an actual break. Wouldn’t recommend this location for work.

Viewing 85 - 87 of 444 Reviews

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Jobs at Residence Inn

Hotel Front Desk Receptionist

Room Attendant - Housekeeper

Room Attendant - Housekeeper

Room Attendant - Housekeeper