Does Resident pay their employees well?

According to anonymously submitted Glassdoor reviews, Resident employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Resident. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Resident?

49% of Resident employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Resident 3.8 out of 5 for work life balance, 3.2 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Resident?

Customer Service (3) , Customer Success (3) , Marketing (3) , Customer Service Representative (2) , Manager (2) , Project Manager (2) , Retention Specialist (2) , Sales (2) , Sales Associate (2) , Software Engineer (2) , Supervisor (2)

What are the pros of working at Resident according to real employee reviews?

"Most of the people are great." ((in 9 reviews)); "pay is good for customer service" ((in 8 reviews)); "Culture, product, leadership and great work life balance" ((in 6 reviews)); "Everyone is accessible and always supportive, but expects measurable results." ((in 4 reviews)); "Work/life balance is decent for most departments, but not all." ((in 4 reviews))

What are the cons of working at Resident according to real employee reviews?

"An environment of constant fear of layoffs, absolutely no clear direction and confused management." ((in 8 reviews)); "The leadership (or lack thereof) and HR department are cold and give off a “business is business” vibe rather than valuing the employees who would jump through hoops daily to turnaround work and get things done to meet their ever" ((in 5 reviews)); "Underpaid, Understaffed, Management doesn't care about employees, Constant chaos and volatility, no job security, no growth, no solid operational systems" ((in 3 reviews))

What are employees saying about Resident layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Resident layoffs and their outlook for job security at Resident in 2026.

What are the top reviewed Resident locations?

New York , San Francisco , Tucson , Los Angeles , Chicago , Jeffersonville , Walnut , Israel , Falls Church , Raleigh , Houston , Texas City , Indianapolis , Yucaipa , Oakland , Walnut Creek , Santa Clara , Denver , Las Vegas , Seattle , Portland , California , Remote

Resident reviews

3.4

49% would recommend to a friend

(109 total reviews)

Eric Hutchinson and Ran Reske

66% approve of CEO

55% positive business outlook

Ratings by category

3.8

Work/Life balance

3.5

Diversity & inclusion

3.4

Compensation and benefits

3.2

Culture & values

3.1

Senior management

3.0

Career opportunities

Resident has an employee rating of 3.4 out of 5 stars, based on 109 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Resident employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

109 reviews

1.0

Jun 1, 2021

5 year old startup that still lacks organization

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

You get a free stuff, a bed or item from one of the brands of the company.

Cons

Unless your in NY you are completely alone in your position. Customer Service agents are treated like slaves and expectations are unreal. A lot of nepotism within departments.

3.0

May 22, 2021

Little pay for a great deal of work

Customer success specialist

Recommend

CEO approval

Business Outlook

Pros

Customer success management is helpful

Cons

Pay is not worth it

1.0

Mar 19, 2021

Good Pay, Bad Management/Shady Business

Customer success associate

Recommend

CEO approval

Business Outlook

Pros

-pay is good for customer service -ample OT available -work from home

Cons

-company lies to customers repeatedly to the point that all you get are angry, belligerent customers cussing you out all day -they expect you to wear about 6 different hats which results in you being overworked to the point of burning out a few weeks in -upper management has no clue what they're doing & offers no real guidance on how to resolve customer issues so you end up having to lie to customers about everything from order status to refunds -at the time i was there, they refused to hire more people to the point that you had 1 person on a call & 2 chats at the same time. they finally outsourced work to cut costs which just created a bigger mess for the american agents as the foreign workers had next to 0 training. more than half the team quit in the span of 2 months as a result

Viewing 64 - 66 of 109 Reviews

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Resident reviews

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Ratings by demographic groups

Reviews by job title

5 year old startup that still lacks organization

Little pay for a great deal of work

Good Pay, Bad Management/Shady Business

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