Ineffective leadership
Titles don't matter, except when they do. What passes for autonomy here is a lot of theoretical talk about possible directions we can go among the masses at Riot, but the actual decisions are all still made in closed door meetings between product owners and top leaders. Once teams observe this effect, they tend to flail around trying to please the leadership. There's a real sense that no one at the top really understands which of our early decisions caused our success and which were the decisions we succeeded in spite of, so many of our leaders are afraid to make the kind of bold decisions we need to raise quality to where we want it. Painful conversations often just get kicked down the road, so we trudge on with the status quo. Many mid to upper level managers are inexperienced and/or insensitive, causing pockets of poor morale and patterns of avoidance.
Our values often ring false
One example: we use that word humbitious (ambitious but humble). Honestly, I think we are starting to fail at both. There's a lack of urgency in the decision making progress, because it feels like we automatically rake in a fortune no matter what we do, so why rock the boat? The humble part is fading too. There are a lot of alpha types that dominate conversations and leave little room for healthy debate. Nobody is really keeping these people in check, and they are found in many leadership positions.
We're overly focused on hiring over internal promotion
The discipline leaders are so focused on desperately hiring as fast as possible, that they aren't nurturing their existing teams properly. If you are currently being wooed by Riot recruiters, enjoy it. It's possibly the last time you will feel like Riot really cares about your growth. There is no clear path to promotion, and it's rare to hear about them. We recently started a regular performance review program, but the reviews don't appear to have any relationship to compensation or title.
Stagnant compensation
If you join up you'd better darn well negotiate like a boss, because you're getting stuck with that salary for the long haul. Riot is so obsessed with hiring, that it is ignoring the stagnant compensation of it's existing teams. This a growing powder keg that few are talking about except in frustrated whispers, because leadership has made it clear that we should just do our work out of a passion for our players. It seems the managers below them have interpreted that literally to mean no one should talk about money. Ever. Sure, passion is our primary motivation, but passion only stretches so far when you never get cost of living adjustments or bonuses to prop up dead wages and the office is located in Santa Monica, one of the most expensive areas to live in So. Cal. Mixed messages.